Guest Relations Officer - Japanese Speaking | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Bali is seeking a guest services professional. The ideal candidate must be fluent in English and Japanese, hold a diploma in hotel management, and be an Indonesian citizen. Responsibilities include welcoming guests, addressing inquiries, and ensuring service quality. Fresh graduates are encouraged to apply.

Qualifications

• Indonesian Citizen requirement.
• Certified in Japanese Language Test (minimum N2).
• Fresh Graduates are welcome.

Responsibilities

• Review arrival lists to welcome guests.
• Attend to special guests and answer inquiries.
• Help prepare welcome folders with collateral.
• Provide information about amenities and promote services.
• Anticipate guest needs and build rapport.
• Address customer complaints and elevate to management.
• Ensure compliance with health and quality standards.

Skills

Fluent in English

Fluent in Japanese

Customer service skills

Interpersonal skills

Education

Diploma in Rooms Division or Hotel Management

Bachelor's degree (desirable)

Job description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and elevate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Qualifications

• Only for Indonesian Citizen
• Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
• Fresh Graduates are welcome