Guest Relation Officer

Taman Safari Indonesia; Cisarua; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A wildlife conservation park is seeking a Guest Relations Officer in Cisarua, Jawa Barat, to ensure exceptional customer experiences. The ideal candidate possesses an outgoing personality and outstanding communication skills. Responsibilities include assisting customers with information, ensuring smooth registration processes, and addressing complaints courteously. Join us in a magical workplace dedicated to conservation and unforgettable experiences. Knowledge of multiple languages is a plus.

Qualifications

• Proven experience as a Guest Relations Officer.
• Knowledge of additional languages is a plus.

Responsibilities

• Ensure customers receive required information.
• Deliver complete and accurate product and service information.
• Handle complaints in a friendly manner.
• Ensure smooth customer registration process.

Skills

Customer-oriented attitude

Familiarity with hospitality standards

Outstanding communication abilities

Proficiency in English

Outgoing personality

Job description

Qualifications

• A customer-oriented and professional attitude
• Familiarity with hospitality industry standards
• Proven experience as a Guest Relations Officer
• An outgoing personality
• Outstanding communication abilities
• Proficiency in English; knowledge of additional languages is a plus

Key Responsibilities

• Ensure customers / clients get the required information
• Deliver complete and accurate information regarding products and services
• Ensure customer service is in accordance with service provisions
• Ensure smooth customer/client registration process
• Handle complaints and customers / clients in a friendly and courteous manner

We are a different breed of animal conservation. Each of our parks is crafted carefully to combine its own uniqueness and meet our highest standards. Here, we’ve blended the beauty of mother nature with exhilaration of entertainment to create remarkable experiences you have never felt before.

We are inviting you to become part of us to work with animals, a magical workplace, and an unforgettable journey!

Taman Safari Indonesia is determined in its commitment to continue its endeavor to become a conservation, education and recreation park proudly recognised worldwide.

Let’s start our journey together, #LetsGoSafari

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