Guest Experience & Property Operations Manager

Four Points by Sheraton; Makassar; On-site; IDR 669,600,000 - 1,004,400,000; Full time

Job summary

Four Points by Sheraton is seeking a Property Manager on Duty to oversee all hotel operations and ensure the highest levels of hospitality. You will represent property management in resolving guest or property situations and guide the flow of questions within the lobby.

Lead guest relations, monitor service performance, and coordinate with departments to meet financial and guest-satisfaction goals while maintaining a welcoming, guest-centric environment.

Qualifications

• High school diploma or GED with 4 years guest services/front desk experience.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related field with 2 years guest services/front desk experience.

Responsibilities

• Maintains strong relationships with all departments to support property operations and goals and to resolve problems.
• Communicates variations to established norms to appropriate departments promptly.
• Sends a daily MOD report to all departments.
• Strives to improve service performance.
• Ensures compliance with policies, standards and procedures.
• Leads guest satisfaction efforts and reinforces customer service expectations.

Education

High school diploma or GED; 4 years guest services/front desk experience

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related; 2 years guest services/front desk experience

Job description

Four Points by Sheraton is seeking a Property Manager on Duty to oversee all hotel operations and ensure the highest levels of hospitality. You will represent property management in resolving guest or property situations and guide the flow of questions within the lobby.

Lead guest relations, monitor service performance, and coordinate with departments to meet financial and guest-satisfaction goals while maintaining a welcoming, guest-centric environment.