Guest Experience Leader: Elevate Service & Brand Standards

Pullman Hotels & Resorts; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality brand in Bandung, Indonesia seeks a dedicated Guest Experience Manager to lead operations, implement quality standards, and maintain exceptional service. The ideal candidate will have at least 3 years of experience, excellent English proficiency, and strong leadership abilities. This position offers an opportunity to shape guest experiences and ensures that Pullman's distinguished service is upheld across the hotel.

Qualifications

• Minimum 3 years of relevant experience in a similar capacity.
• Excellent proficiency in English language.
• Ability to speak additional languages is an advantage.

Responsibilities

• Supervise and manage the overall Guest Experience operations.
• Coordinate with support departments regarding operations issues.
• Implement and prepare Pullman brand audits internally and externally.
• Ensure all employees embody Pullman standards in front of guests.
• Mobilize and challenge all Heads of Department on quality.

Skills

Leadership

Interpersonal skills

Customer communication

Detail-oriented

Multi-tasking

Tools

MS Excel

MS Word

PowerPoint

Job description

A leading hospitality brand in Bandung, Indonesia seeks a dedicated Guest Experience Manager to lead operations, implement quality standards, and maintain exceptional service. The ideal candidate will have at least 3 years of experience, excellent English proficiency, and strong leadership abilities. This position offers an opportunity to shape guest experiences and ensures that Pullman's distinguished service is upheld across the hotel.