Guest Experience Coordinator (Remote)

The Flex; Provinsi Bali; Remote; IDR 501.420.000 - 752.132.000; Full time

Job summary

A global hospitality company is seeking a Guest Experience Coordinator in Bali. This role is crucial for ensuring every guest receives attentive support from booking to checkout. Candidates should possess excellent English skills, experience in hospitality, and a tech-savvy attitude. Enjoy a competitive salary and the flexibility to work remotely. Join us to redefine the guest experience across the globe.

Benefits

Competitive salary

Performance-based incentives

Remote-first culture

Qualifications

• Fluent in English; other languages are a bonus.
• Background in hospitality or customer service.
• Comfortable using PMS and CRM tools.

Responsibilities

• Respond promptly to inquiries via chat, email, and phone.
• Oversee check-ins, checkouts, and in-stay assistance.
• Collaborate with Operations and Tech for issue resolution.
• Keep guests informed at every stage of their stay.
• Identify and document recurring issues for improvement.
• Recommend add-ons or local experiences to enhance stays.

Skills

Excellent written and spoken English

Experience in hospitality

Tech-savvy

Calm under pressure

Highly empathetic

People-focused attitude

Job description

About The Flex

At The Flex, we’re reimagining how the world rents.

We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless.

Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords.

We’re building a team of A-Players — ambitious, proactive, and committed to excellence.

If you love making people happy, thrive in fast-paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels.

The Role

As a Guest Experience Coordinator, you are the face and voice of The Flex — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout.

You’ll deliver fast, empathetic, and high-quality service while representing a brand that blends smart automation with a thoughtful human touch.

This role goes beyond troubleshooting — it’s about crafting memorable stays, building trust, and turning guests into long‑term advocates of The Flex.

Key Responsibilities

• Guest Support – Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism.
• Smooth Stays – Oversee check-ins, checkouts, and in‑stay assistance to guarantee seamless guest experiences.
• Problem Solving – Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions.
• Communication Excellence – Keep guests informed at every stage; tone and timing matter.
• Process Feedback – Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.
• Upselling & Engagement – Recommend add‑ons or local experiences that elevate stays and increase guest loyalty.

What You Bring

• Excellent written and spoken English (French or additional languages are a bonus)
• Experience in hospitality, customer service, or short‑term rentals
• Tech‑savvy and comfortable using PMS, CRM, and digital communication tools
• Calm under pressure with a proactive, solution‑oriented mindset
• Highly empathetic, detail‑driven, and committed to exceeding expectations
• A positive, people‑focused attitude and the ability to connect with diverse guests

Why Join The Flex

• Make an Impact – Every interaction shapes how guests experience The Flex globally.
• Work Globally – Collaborate with a world‑class, international team.
• Grow Fast – Build your career as The Flex expands across continents.
• Competitive Rewards – Attractive salary plus performance‑based incentives.
• Remote‑First Culture – Work from anywhere; we value results over location.

The Flex

We’re not just building another hospitality brand — we’re creating a global ecosystem for flexible living, powered by automation, data, and real human connection.

If you’re ready to help redefine what it means to feel at home anywhere, we’d love to meet you.