Guest Experience Concierge - Front Desk

Hilton Worldwide, Inc.; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global hospitality leader is seeking a Front Desk Agent to provide exceptional customer service and enhance guest experiences. Responsibilities include greeting and registering guests, managing room assignments, and resolving guest inquiries efficiently. Ideal candidates should possess strong communication skills and a minimum of one year of experience in a related role. This position is full-time at DoubleTree by Hilton Jakarta Kemayoran, offering a supportive work environment and opportunities for career growth.

Qualifications

• Able to perform moderately complex mathematical calculations without error.
• Proficient in English, both verbally and in writing.
• Good interpersonal skills to provide overall guest satisfaction.
• 1 to 2 years of related working experience preferred.

Responsibilities

• Greet and register guests, providing prompt and courteous service.
• Complete the registration process, confirming pertinent information.
• Make appropriate selection of rooms based on guests’ needs.
• Promote Hilton marketing programs such as Hilton Honors.
• Assist guests with payments, accepting and recording various payment forms.
• Answer telephone and email inquiries, advising of special guests’ needs.
• Handle complaints promptly and efficiently.
• Maintain awareness of guests' profiles and specific preferences.

Skills

Mathematical calculations

Proficient in English

Interpersonal skills

Job description

A global hospitality leader is seeking a Front Desk Agent to provide exceptional customer service and enhance guest experiences. Responsibilities include greeting and registering guests, managing room assignments, and resolving guest inquiries efficiently. Ideal candidates should possess strong communication skills and a minimum of one year of experience in a related role. This position is full-time at DoubleTree by Hilton Jakarta Kemayoran, offering a supportive work environment and opportunities for career growth.