Global Trade Operations & Customer Service Lead

PRECEPT GLOBAL PTE. LTD.; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international trading company is seeking an Operations cum Customer Service Executive in Jakarta Utara, Indonesia. The role involves managing daily operations, leading a small team, and ensuring effective communication with customers and suppliers. Candidates should have 2-5 years of experience in international trade and be proficient in English. Key responsibilities include preparing shipping documents, coordinating logistics, and enhancing operational procedures. This position offers an exciting opportunity to contribute significantly in a dynamic trading environment.

Qualifications

• 2-5 years of experience in international trade operations.
• Strong hands-on knowledge of export/import processes and documentation.
• Fluent in English, both written and spoken.

Responsibilities

• Understand end-to-end supply chain process including procurement and logistics.
• Handle customer communication, follow-ups, and complaint resolution.
• Prepare and review shipping documentation, including Commercial Invoice and Packing List.

Skills

Export/import documentation

English communication

Team leadership

Multitasking

Problem-solving

Education

Bachelor’s Degree in Business, International Trade, Logistics, or related field

Job description

An international trading company is seeking an Operations cum Customer Service Executive in Jakarta Utara, Indonesia. The role involves managing daily operations, leading a small team, and ensuring effective communication with customers and suppliers. Candidates should have 2-5 years of experience in international trade and be proficient in English. Key responsibilities include preparing shipping documents, coordinating logistics, and enhancing operational procedures. This position offers an exciting opportunity to contribute significantly in a dynamic trading environment.