Global Customer Success Lead - Licensing & Adoption

SoftwareONE; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global software solutions provider is seeking a Customer Success Manager to drive value through strong customer relationships and proactive engagement. You will serve as a primary contact for your assigned customers, ensuring seamless onboarding and adoption. Strong understanding of software licensing is preferred. This role offers the chance to make an impact in a dynamic environment, with opportunities for professional growth.

Qualifications

• Experience in customer success, account management, or software licensing roles.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Customer‑focused, proactive, and results‑oriented approach.

Responsibilities

• Serve as the main contact for assigned customers, ensuring seamless onboarding.
• Build and maintain strong relationships with key stakeholders.
• Monitor customer health metrics and address risks to retention.
• Drive customer engagement through check‑ins and business reviews.
• Manage software licensing agreements and ensure compliance.

Skills

Customer success experience

Understanding of software licensing models

Excellent communication skills

Interpersonal skills

Problem-solving skills

Proficiency in CRM tools

Tools

CRM management tools

Licensing management tools

Job description

A global software solutions provider is seeking a Customer Success Manager to drive value through strong customer relationships and proactive engagement. You will serve as a primary contact for your assigned customers, ensuring seamless onboarding and adoption. Strong understanding of software licensing is preferred. This role offers the chance to make an impact in a dynamic environment, with opportunities for professional growth.