General Manager Hotel for Lombok

PT. Dwidaya World Wide; Nusa Tenggara Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group is looking for a General Manager to oversee hotel operations in Lombok, Indonesia. The ideal candidate will have a Bachelor's degree in Hospitality and 5–8 years of experience in the industry, including management roles. You will be responsible for implementing business strategies, ensuring guest satisfaction, and maintaining operational efficiency. Strong leadership and communication skills are essential to succeed in this role.

Qualifications

• Minimum 5–8 years of experience in the hospitality industry, preferably as General Manager or Hotel Manager.
• Strong understanding of hotel operations and service quality.
• Proficient in English, both written and spoken.

Responsibilities

• Lead and manage overall hotel operations to ensure effectiveness.
• Develop and implement business strategies for occupancy and revenue.
• Ensure service quality and guest satisfaction according to brand standards.

Skills

Leadership skills

Communication skills

Budget management

Revenue management

Service excellence

Education

Bachelor’s degree in Hospitality or related field

Job description

Responsibilities

• Lead and manage overall hotel operations to ensure effectiveness and efficiency.
• Develop and implement business strategies to achieve occupancy, revenue, and profitability targets.
• Oversee all departments (Rooms, F&B, Sales & Marketing, Finance, HR, Engineering).
• Ensure service quality and guest satisfaction in accordance with brand standards and SOPs.
• Control budgets, financial reports, and operational cost efficiency.
• Develop teams through coaching, performance evaluation, and talent development.
• Maintain strong relationships with owners, corporate clients, vendors, and relevant stakeholders.
• Handle major guest complaints and ensure the hotel’s reputation is well maintained.

Qualifications

• Minimum Bachelor’s degree in Hospitality, Management, or a related field.
• Minimum 5–8 years of experience in the hospitality industry, with the last position as General Manager or Hotel Manager.
• Strong understanding of hotel operations, revenue management, and service excellence.
• Proven experience in budget management and sales strategy development.
• Strong leadership skills, excellent communication, and the ability to make strategic decisions.
• Target-driven with a strong focus on service quality and guest satisfaction.
• Proficient in English, both written and spoken.
• Willing to be placed in Lombok.