General Manager

PT Anna Lutaeva Bali; Provinsi Bali; On-site; IDR 749.500.000 - 999.334.000; Full time

Job summary

A unique glamping destination in Bali is seeking an experienced General Manager to lead its operations. You will oversee service quality, financial performance, and guest satisfaction within a well-established property. This role is perfect for a leader who values autonomy and can make strategic decisions to enhance guest experiences. Ensure daily operations align with the hotel's standards while managing a dedicated team across various departments.

Qualifications

• Experience as a general manager in hospitality is required.
• Strong leadership skills and ability to manage multiple departments.
• Fluency in relevant languages is preferred.

Responsibilities

• Lead the overall operation and service quality of the hotel.
• Oversee financial performance and guest satisfaction.
• Manage daily operations and strategic development.

Job description

https://www.instagram.com/toteme_glamping_kintamani?igsh=Zms3Yms0dWcybTFy

Toteme Glamping is a unique hospitality project and the first and only glamping destination of its scale in all of Kintamani. For two years we have been welcoming guests from around the world, maintaining consistently high occupancy levels and strong guest satisfaction. Our concept combines comfort, nature, and thoughtful design — and has already earned a reputation as one of the most attractive getaway destinations in the region.

We are looking for a General Manager who will lead our already fully staffed, motivated and professional team. This is an opportunity to take charge of a well-established property with stable operations, a clear identity, and strong market recognition.

The General Manager is the primary leader responsible for the hotel’s overall operation, service quality, financial performance, and guest satisfaction. The GM ensures strategic development, oversees daily operations, and maintains alignment between all departments. They make key decisions regarding personnel, standards, budgeting, and product development. The GM also manages VIP cases, complex guest issues, and critical internal matters.

This role is ideal for a leader who values autonomy, beauty of nature, meaningful hospitality, and the ability to shape the future of a standout project. Working with us is prestigious, inspiring, and impactful — your decisions will directly influence the growth trajectory of a place that is already loved by many visitors.

Direct Reports

• Security Supervisor
• Front Office Department

Front Office Department

The Front Office serves as the face of the hotel and the central communication hub. This department manages reservations, guest arrivals and departures, and provides full guest support throughout the stay. The team coordinates transfers, SPA bookings, restaurant reservations, activities, and internal service requests. Front Office also handles payments, schedules, guest communication, and maintains 24/7 assistance.

Positions

• Receptionists / Guest Service Agents

Housekeeping Department

The Housekeeping Department ensures cleanliness, comfort, and proper condition of all tents and facilities. The team handles daily cleaning, linen changes, guest amenity preparation, and hygiene control. In a glamping format, Housekeeping also monitors the external condition of tents, including frames, zippers, flooring, and weather protection. The department manages laundry, inventory, public areas, and supports SPA with towel and linen preparation.

Positions

• Laundry Team

Service Department

The service team manages guest dining experience, ensuring smooth operations, proper food and beverage presentation, cleanliness, and a welcoming atmosphere. They take orders, coordinate with the kitchen, and maintain standards during peak hours.

Positions

• Kitchen team – Executive Chef supervises the team and maintains high culinary standards.

Engineering & Maintenance Department

This department ensures technical stability across the property. It is responsible for electrical systems, plumbing, heating, lighting, and maintenance of the hot spring pool, pumps, and generators. In glamping, engineers monitor tent structures, zippers, flooring, and ventilation. Gardeners maintain landscape, pathways, lighting, and environmental safety.

Positions

• Engineering & Maintenance Team

SPA Department

The SPA Department conducts in-room treatments, ensuring high comfort and privacy. The team prepares equipment, maintains cleanliness, and manages oils, towels, and supplies. The SPA Manager oversees scheduling, guest communication, quality control, and therapist training.

Positions

• SPA Manager

HR & Admin Department

HR manages recruitment, onboarding, training, staff development, and internal discipline. They create and support corporate culture, organize training programs, and help reduce turnover. HR also handles documentation, contracts, schedules, and supports department heads in personnel matters.

Positions

• HR Team

Accounting Department

The Accounting Department ensures financial transparency and stability. It manages financial reports, supplier payments, guest billing, payroll, budgeting, and cost control. Accounting supports the GM in decision-making by providing accurate financial data.

Positions

• Accounting Team

Security Department

Security ensures the safety of guests, staff, and the entire property. They monitor entrances, patrol the area, manage surveillance systems, and respond to incidents. The team maintains fire safety compliance, nighttime order, and environmental security — especially important for a large natural glamping site.

Positions

• Security Supervisor
• Security Guards

Simplified Hierarchy

General Manager
• Security Supervisor

How many years' experience do you have as a general manager?

Do you have experience in an administration role?

Which of the following languages are you fluent in?