GenAI‑Driven Customer Intelligence Data Analyst

GitLab; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A tech company is seeking a Data Analyst for Customer Intelligence to enhance the customer journey through data insights. This role involves developing dashboards, collaborating with teams to translate business questions, and advocating for data quality. Candidates must have experience in analytics for SaaS products, skills in SQL, and the ability to visualize data in Tableau. The team operates fully remote, allowing broad collaboration across functions and locations.

Qualifications

• Experience in analytics roles focused on SaaS products.
• Ability to analyze product usage and customer journeys.
• Proficiency in writing complex SQL queries.

Responsibilities

• Collaborate to translate business questions into analytical requirements.
• Design and build dashboards providing visibility into customer behavior.
• Analyze data to uncover trends and opportunities for growth.

Skills

Analytics on SaaS products

SQL proficiency

Data visualization skills

Collaboration with cross-functional teams

Attention to data quality

Tools

Tableau

Salesforce

Zendesk

NetSuite

Marketo

Snowplow

Job description

A tech company is seeking a Data Analyst for Customer Intelligence to enhance the customer journey through data insights. This role involves developing dashboards, collaborating with teams to translate business questions, and advocating for data quality. Candidates must have experience in analytics for SaaS products, skills in SQL, and the ability to visualize data in Tableau. The team operates fully remote, allowing broad collaboration across functions and locations.