Functional Consultant Analyst

Mitra Integrasi Informatika; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading software solutions provider in Jakarta Utara is seeking a dedicated professional to evaluate and implement software solutions for customers. The role involves direct contact with clients post-implementation to address issues and potential developments, alongside conducting training sessions for new users. Ideal candidates should have a strong grasp of business processes and the ability to communicate effectively with customers.

Qualifications

• Minimum guidance needed for implementation roles.
• Deep understanding of customers' business processes required.
• Ability to conduct trainings for the software application.

Responsibilities

• Evaluate and recommend suitable business solutions.
• Perform application implementation based on customer needs.
• Direct customer contact for post-implementation solutions.
• Train customers on software application operations.
• Maintain and enhance knowledge of application technology.

Skills

Solution recommendations

Application implementation

Customer training

Business process understanding

Job description

Overview

With minimum guidance from direct report and/or senior level, responsible in providing solutions to customers in all phases of implementation regarding to implementation methodology. Demonstrate deep understanding of the customer's business process and provide simple or incomplex solution according to assigned industry and software application. Work closely with sales team and principals in order to support the achievement of sales target for software application, implementation service, and training service.

Responsibilities

• Evaluate, identify, and give recommendation regarding customer's application in order to provide the appropriate business solution; and compose it into business proposal, including conduct the presentation and/or demo system to customer
• Perform the application implementation and ensure its process is in accordance with customer's needs and proposed timeline
• Direct contact with customer to provide solutions to the problems that arise after implementation, as well as to seek the possibility to implement another development
• Become a training instructor for customers in learning, understanding, and operation of the implemented software application in basic and advanced trainings
• Maintain and develop knowledge of specific application system technology

Company

The Indonesia-based PT Mitra Integrasi Informatika (MII) was founded on May 1, 1996 as a subsidiary of the publicly listed PT Metrodata Elektronics, TBK. Widely recognized for its consistent dedication to both enterprise and corporate segments.