Full Time Assistant Manager for a Skin Clinic in Indonesia .

Spa Staff.com; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A wellness organization in Bali is seeking a dynamic professional to lead its operations. The role involves overseeing daily functions, ensuring client satisfaction, and managing financial profitability. Candidates should possess a Bachelor's Degree with at least two years of management experience in a spa or hospitality setting, alongside excellent communication and leadership skills. A competitive compensation package is offered, including bonuses based on performance.

Benefits

Competitive compensation package

Monthly and yearly bonuses

Qualifications

• Minimum of two years management experience in hospitality or spa setting.
• Proven track record of sound decision making abilities.

Responsibilities

• Hold overall accountability for client satisfaction.
• Manage the day to day operations effectively.
• Develop and implement processes to enhance employee retention.
• Ensure therapy standards meet international expectations.

Skills

Excellent interpersonal and clinical skills

Sound decision making abilities

Ability to train team members

Excellent organizational and analytical skills

Strong oral and written communication skills

Fluent in English

Education

Bachelor's Degree in a related field

Job description

• You must be permitted to work in this country.
• Minimum experience required: over 1 year.
• Salary: Negotiable based on skills and experience.
• Location: Badung, ID.
• Essential Qualifications: Degree.
• Start date: 24 Nov 2022.

Details

The position is responsible for the direction, planning, and service execution of the daily operations and coordination of all medical, wellness and holistic modalities.

Brief

The position is responsible for the direction, planning, and service execution of the daily operations and coordination of all medical, wellness and holistic modalities.

Responsibilities

• decision making and strategic planning.
• Hold overall accountability for client satisfaction
• Manage the day to day operations
• Deploy successful co-ordination of all departments and staff to ensure that clients receive a seamless experience during their appointment.
• Management of the financial profitability including; setting forecasts and budgets, and ensuring revenue and profitability targets are met or exceeded
• Reviewing business results regularly and taking any corrective action required to ensure the business achieves its goals in the areas of customer satisfaction, employee development and satisfaction, financial performance, and marketing and branding.
• Provide centralized direction and coaching to all staff
• Set training goals and ensure therapy qualifications, skills levels, treatment standards and therapy outcomes meet the expectation of an international medical spa.
• Implement standard operating procedures across all health and wellness units to ensure standardized procedures are described, trained, understood and applied.
• Develop and implement processes that offer employees the appropriate career development so as to increase the guest service experience and employee retention.
• Employee’s welfare needs are taken care of in line with company standards and philosophy.
• Establish rapport with guests, maintaining excellent guest relationships and encouraging repeat business.
• Handle client issues, complaints for the best outcome for the company and client

Requirements

• As a minimum, a Bachelor's Degree in a related field.
• At least two years management experience, preferably in a hospitality or spa setting.
• Excellent interpersonal and clinical skills
• Proven track record of sound decision making abilities.
• Ability to train, coach and develop team members.
• Excellent organizational and analytical skills.
• Strong oral and written communication skills with the ability to communicate at all levels.
• Fluent in English

Compensation

A competitive compensation package which includes basic + monthly and yearly bonus awaits the right candidate.