Full Time Assistant Manager for a Skin Clinic in Indonesia .

Spa Staff.com; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A wellness and spa company in Bali is seeking a qualified individual to manage daily operations and ensure high client satisfaction. The ideal candidate has a Bachelor’s degree and at least two years of management experience in a hospitality or spa setting. Strong interpersonal, organizational, and decision-making skills are essential, along with fluent English. A competitive compensation package including bonuses is offered.

Benefits

Monthly and yearly bonuses

Competitive compensation package

Qualifications

• Minimum experience required: over 1 year.
• Management experience in hospitality or spa setting preferred.
• Fluent in English.

Responsibilities

• Responsible for daily operations and planning.
• Ensure client satisfaction and manage staff.
• Develop training goals and implement standard procedures.
• Handle client issues for optimal outcomes.

Skills

Interpersonal skills

Decision making

Organizational skills

Analytical skills

Training and coaching

Communication skills

Education

Bachelor’s Degree in a related field

Job description

You must be permitted to work in this country.

Minimum experience required: over 1 year.

Salary: Negotiable based on skills and experience.

Location: Badung, ID.

Essential Qualifications: Degree.

Start date: 24 Nov 2022.

Brief

The position is responsible for the direction, planning, and service execution of the daily operations and coordination of all medical, wellness and holistic modalities.

Responsibilities

• Decision making and strategic planning.
• Hold overall accountability for client satisfaction.
• Manage day-to-day operations.
• Deploy successful coordination of all departments and staff to ensure that clients receive a seamless experience during their appointment.
• Management of financial profitability including setting forecasts and budgets, ensuring revenue and profitability targets are met or exceeded.
• Review business results regularly and take corrective action to ensure the business achieves its goals in customer satisfaction, employee development and satisfaction, financial performance, and marketing and branding.
• Provide centralized direction and coaching to all staff.
• Set training goals and ensure therapy qualifications, skills levels, treatment standards and therapy outcomes meet expectations of an international medical spa.
• Implement standard operating procedures across all health and wellness units to ensure procedures are described, trained, understood and applied.
• Develop and implement processes that offer employees appropriate career development to increase guest service experience and employee retention.
• Ensure employee welfare needs are taken care of in line with company standards and philosophy.
• Establish rapport with guests, maintaining excellent relationships and encouraging repeat business.
• Handle client issues and complaints for the best outcome for the company and client.

Requirements

• As a minimum, a Bachelor’s Degree in a related field.
• At least two years management experience, preferably in a hospitality or spa setting.
• Excellent interpersonal and clinical skills.
• Proven track record of sound decision making abilities.
• Ability to train, coach and develop team members.
• Excellent organizational and analytical skills.
• Strong oral and written communication skills with the ability to communicate at all levels.
• Fluent in English.

Compensation

A competitive compensation package which includes basic + monthly and yearly bonus awaits the right candidate.