Front Office Supervisor25108453

Four Points by Sheraton Bekasi; Kayuringinjaya; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join Four Points by Sheraton Bekasi as a hospitality staff member, where you will handle guest check-ins, process payments, and ensure guest satisfaction. With a focus on providing excellent customer service, you'll support both management and guests in a vibrant team environment.

Qualifications

• At least 1 year of related work experience is preferred.
• No supervisory experience required.
• Ability to maintain confidentiality of proprietary information.

Responsibilities

• Process all guest check-ins and payments accurately.
• Assist management in hiring, training, and evaluating employees.
• Anticipate and address guests’ service needs.

Skills

Communication

Customer Service

Education

High school diploma or G.E.D. equivalent

Job description

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guests regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (e.g., sharewiths, separate room/tax/incidentals, comps). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer system and identify designated requirements and requests. Contact appropriate departments (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Coordinate with Housekeeping to track room readiness for check-in. Review shift logs/daily memo books and document pertinent information. Count bank at the beginning and end of each shift. Balance and drop receipts according to accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience required.

License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where travelers can experience local culture even when they are global. As a member of our team, you will become part of the Four Points by Sheraton community, where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you seek opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team. By joining Four Points, you become part of a portfolio of brands within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

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