Front Office Staff

Siloam Hospitals Group; Jakarta Selatan; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A healthcare provider in Jakarta is seeking a qualified individual to manage patient interactions and administrative functions. Responsibilities include greeting patients, managing registration, scheduling appointments, and maintaining accurate records. Ideal candidates will have a Bachelor’s degree in a related field and strong communication skills. This role requires multitasking abilities in a fast-paced environment and proficiency in English. Applicants should be detail-oriented and demonstrate a patient-centered service approach.

Benefits

Comprehensive employee benefits

Opportunities for professional development

Qualifications

• Must have prior experience in a hospital, hotel, or airport front desk/customer service role.
• Fluent in English, both written and spoken.
• Demonstrated professionalism and patient-centered service.

Responsibilities

• Greet patients and visitors in a courteous manner.
• Manage patient registration and schedule appointments.
• Maintain accurate patient records using EHR systems.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Microsoft Office Suite (Word, Excel, Outlook)

EHR software

Job description

Located in the business district of South Jakarta, Siloam Hospitals Simatupang has become a trusted private hospital for locals and foreigners living in the South Jakarta area. The hospital provides all kinds of quality healthcare services, especially through its excellent services in cardiology, neurosciences, orthopaedics and radiation oncology. With modern medical equipment and tools, the specialists, general practitioners, nurses, and support staff at Siloam Hospitals Simatupang are committed to providing patients with international-standard healthcare and services.

Job Description

Greet patients, visitors, and vendors in a courteous and professional manner.

Manage patient registration, including verifying personal and insurance information.

Schedule, confirm, and reschedule appointments using hospital management systems.

Answer phone calls, respond to inquiries, and direct calls to appropriate departments.

Collect and process payments, issue receipts, and maintain financial records as needed.

Maintain accurate and up-to-date patient records using Electronic Health Record (EHR) systems.

Assist with patient admissions and discharges following hospital protocols.

Ensure the reception area is clean, organized, and compliant with hospital safety standards.

Handle patient complaints or concerns and escape them to the appropriate department when necessary.

Support administrative functions, including data entry, filing, and reporting.

Qualifications

Bachelor’s degree (S1) in Healthcare Administration, Business Administration, or a related field.

Prior experience in a hospital, hotel, or airport front desk/customer service role is preferred.

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and front office/EHR software.

Excellent interpersonal and communication skills.

Ability to multitask and remain calm in a fast-paced environment.

Fluent in English, both written and spoken.

Strong organizational skills and attention to detail.

Demonstrated professionalism, empathy, and patient-centered service.

Additional Information

[BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.