Front Office Staff

Siloam Hospitals Group; Balikpapan; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading healthcare provider in Balikpapan is seeking an experienced receptionist to manage visitor inquiries and provide exceptional customer service. The ideal candidate will have a high school or diploma level education in healthcare or business administration. Responsibilities include maintaining the front desk, training staff, and ensuring timely service. Excellent interpersonal skills and familiarity with front office management software are essential for success in this fast-paced environment.

Qualifications

• Minimum Highschool Graduate or Diploma (D3) in related fields.
• Excellent interpersonal skills for patient interactions.
• Familiarity with front office management software.

Responsibilities

• Handle visitor inquiries and direct them to relevant personnel.
• Ensure front desk is tidy with necessary materials.
• Train and support company staff in their roles.
• Provide timely and accurate customer service.
• Address customer complaints and requests effectively.

Skills

Interpersonal skills

Customer service

Front office management

Adaptability

Education

Highschool Graduate or Diploma (D3) in Healthcare Administration or Business Administration

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

Responsibilities

• The receptionist’s goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Qualifications

• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major.
• Healthcare Administration, Business Administration, or any related major.
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.