Front Office & Service Lead: Elevate Guest Experience

WM Center; Indonesia; On-site; IDR 133.355.000 - 200.034.000; Full time

Job summary

A leading service provider in Indonesia is seeking a qualified individual to supervise daily service operations and coordinate team activities. The ideal candidate will have a diploma or bachelor's degree, strong leadership skills, and 2-3 years of experience in service operations. Responsibilities include ensuring service quality and identifying sales opportunities. This role offers an engaging work environment focused on operational excellence and revenue generation.

Qualifications

• Minimum of 2-3 years of experience in service operations.
• Solid understanding of service quality standards.
• Ability to analyze sales data and identify improvement opportunities.

Responsibilities

• Supervise daily service operations and ensure high-quality service delivery.
• Coordinate and monitor the service team, including scheduling tasks.
• Provide support and guidance to team members.

Skills

Strong leadership

Team coordination

Multitasking

Customer satisfaction focus

Education

Diploma or bachelor’s degree

Tools

Basic software tools for scheduling and reporting

Job description

A leading service provider in Indonesia is seeking a qualified individual to supervise daily service operations and coordinate team activities. The ideal candidate will have a diploma or bachelor's degree, strong leadership skills, and 2-3 years of experience in service operations. Responsibilities include ensuring service quality and identifying sales opportunities. This role offers an engaging work environment focused on operational excellence and revenue generation.