Front Office Operations Lead - Guest Services

AYANA Hospitality; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Indonesia is seeking an experienced Assistant Front Office to oversee daily operations and ensure excellent customer service. The ideal candidate will have at least 2 years of experience in hospitality and strong communication skills. This role requires the ability to maintain a calm demeanor under pressure and to solve problems effectively. Join us to help us achieve our company goals and create a positive work environment.

Qualifications

• Minimum of 2 years of experience as an Assistant Front Office Manager in hospitality.
• Detail-oriented with strong organizational skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations ensuring employee productivity.
• Monitor efficiency of all processes.
• Create a positive work environment for employees.

Skills

Communication skills

Interpersonal skills

Problem-solving ability

Organizational skills

Calm under pressure

Tools

Microsoft Office

Opera/PMS

Job description

A leading hospitality group in Indonesia is seeking an experienced Assistant Front Office to oversee daily operations and ensure excellent customer service. The ideal candidate will have at least 2 years of experience in hospitality and strong communication skills. This role requires the ability to maintain a calm demeanor under pressure and to solve problems effectively. Join us to help us achieve our company goals and create a positive work environment.