Front Office Manager: Lead Ops & Service Excellence

PT SHANKEE DIGITAL HOSPITALITY; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality firm in Jakarta Utara is seeking a Front Office Supervisor to lead and oversee Front Office operations. The role requires a minimum of 2-3 years experience in a similar position, exceptional leadership and communication skills, and fluency in English. Responsibilities include managing team schedules, handling customer complaints, and ensuring high service standards. Candidates should have a professional appearance and knowledge of hotel PMS systems. This position offers an opportunity to make an impact in a dynamic environment.

Qualifications

• Minimum 2–3 years of experience as FO Supervisor/Assistant Manager/FO Manager.
• Strong leadership and communication skills.
• Professional appearance and ability to work quickly.
• Fluency in English is required.

Responsibilities

• Lead and supervise Front Office operations.
• Ensure excellent service standards.
• Manage schedules & performance of the FO team.
• Handle complaints and provide effective solutions.
• Coordinate communication between departments.
• Prepare operational performance reports for the FO.

Skills

Leadership

Excellent communication

Customer service

Fluent in English

Tools

Hotel PMS systems

Job description

A leading hospitality firm in Jakarta Utara is seeking a Front Office Supervisor to lead and oversee Front Office operations. The role requires a minimum of 2-3 years experience in a similar position, exceptional leadership and communication skills, and fluency in English. Responsibilities include managing team schedules, handling customer complaints, and ensuring high service standards. Candidates should have a professional appearance and knowledge of hotel PMS systems. This position offers an opportunity to make an impact in a dynamic environment.