Front Office Manager

Ace Padel Club; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading sports club in Tangerang seeks a Front Office Operations Manager to lead operations and provide exceptional customer service. The role requires overseeing bookings, scheduling, and staff training. Ideal candidates have at least 3 years of experience in similar positions and excellent sales and communication skills. This position may require weekend work.

Qualifications

• Minimum 3 years experience in front office or customer service leadership.
• Strong sales skills to drive bookings and maintain high occupancy.
• Excellent communication and customer service abilities.

Responsibilities

• Oversee daily front office operations: check-in/out, bookings, cashier, and customer inquiries.
• Ensure accurate scheduling of courts, coaching sessions, programs, and events.
• Drive occupancy through proactive sales efforts, customer engagement, and maximizing booking opportunities.

Skills

Sales skills

Customer service abilities

Communication skills

Tools

Booking/CRM systems (e.g., Qontak)

Job description

Front Office Operations Manager

To lead front office operations at Ace Padel Club Karawaci and deliver excellent customer service through accurate bookings, efficient communication, and strong sales-driven occupancy management.

Key Responsibilities

• Oversee daily front office operations: check-in/out, bookings, cashier, and customer inquiries.
• Ensure accurate scheduling of courts, coaching sessions, programs, and events.
• Provide clear information on club facilities.
• Drive occupancy through proactive sales efforts, customer engagement, and maximizing booking opportunities.
• Maintain service standards and handle customer concerns professionally.
• Train and supervise the front office team in SOPs, communication, sales handling, and product knowledge.
• Coordinate with Coaches, Facility, and Marketing for smooth operations.
• Maintain accurate daily reports: occupancy, booking data, transactions, and customer service logs.
• Ensure consistent usage of communication platforms such as Qontak.

Requirements

• Minimum 3 years experience in front office or customer service leadership.
• Strong sales skills to drive bookings and maintain high occupancy.
• Excellent communication and customer service abilities.
• Experience managing and training a front office team.
• High accuracy in scheduling, bookings, and operational coordination.
• Familiarity with booking/CRM systems (e.g., Qontak) is a plus.
• Willing to work on weekends.
• Location: Ace Padel Club Karawaci, West Jakarta.