Front Office Manager

Altius Hospitals Puri Indah; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare provider in Indonesia seeks a Front Office Supervisor to oversee staff in registration, admission, and billing. The ideal candidate will have a Bachelor's degree and 3–5 years of experience in a similar role, excellent communication skills, and a strong service orientation. This role requires coordination with various departments and handling patient inquiries effectively. The position emphasizes leadership and continuous improvement of service quality.

Qualifications

• 3–5 years of experience in front office or customer service, preferably in a hospital or healthcare setting.

Responsibilities

• Supervise front office staff in registration, admission, billing, and information services.
• Ensure timely and accurate patient registration and documentation.
• Monitor service quality and handle patient inquiries or complaints professionally.
• Coordinate with medical and administrative departments to ensure smooth patient flow.
• Maintain performance reports and implement continuous improvement initiatives.
• Train, schedule, and evaluate front office team members to ensure service excellence.

Skills

Excellent communication and interpersonal skills

Strong leadership

Organizational abilities

Problem-solving abilities

Service-oriented

Attention to detail

Integrity

Empathy

Commitment to patient satisfaction

Education

Bachelor’s Degree in Hospitality, Administration, Management, or related field

Tools

Hospital information systems (HIS)

Microsoft Office

Job description

Supervise front office staff in registration, admission, billing, and information services.

Ensure timely and accurate patient registration and documentation.

Monitor service quality and handle patient inquiries or complaints professionally.

Coordinate with medical and administrative departments to ensure smooth patient flow.

Maintain performance reports and implement continuous improvement initiatives.

Train, schedule, and evaluate front office team members to ensure service excellence.

Requirements

• Bachelor’s Degree in Hospitality, Administration, Management, or related field.
• Minimum 3–5 years of experience in front office or customer service, preferably in a hospital or healthcare setting.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Proficiency in hospital information systems (HIS) and Microsoft Office.
• Service-oriented, High attention to detail, Integrity, empathy, and commitment to patient satisfaction