Front Desk Agent | Delonix Hotel Karawang

AYANA Hospitality; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A renowned hotel chain in Indonesia is seeking a Front Desk Agent to join their Rooms team. Responsibilities include handling check-ins and check-outs, managing guest satisfaction, and cash handling. Candidates should have 1-2 years of experience, knowledge of the local area, and hotel experience is preferred. Ideal candidates are honest, responsible, and possess excellent working ethics.

Qualifications

• Minimum 1-2 years of experience in relevant fields.
• Understanding of Karawang City and surroundings.
• Hotel experience is a plus.

Responsibilities

• Handle check-in and check-out procedures.
• Ensure guest satisfaction.
• Manage cash handling responsibilities.
• Maintain phone and email queries.

Skills

Honesty

Responsibility

Reliability

Excellent working ethics

Integrity

Commitment

Job description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Front Desk Agent to work with our Rooms team at Delonix Hotel Karawang.

Responsibilities

• Handling Check in and Check Out
• Responsible of Guest satisfactions
• Responsible for cash handling
• Having passion to serve, sociable, and open minded.
• Able to perform meet the standard SOP as the guidance
• Responsible for Room assignment and allocations
• Responsible for Phone and email management
• Incoming call or any other inquiries

Educational and Professional Qualification

• Relevant working experiences and Understand and knowledgeable Karawang City and surroundings
• Preferred Background and Area of Expertise/Specific Language Requirements
• Hotel experience is a plus point. Honest, responsible, hard worker and willing to help
• Minimum Years of Experience 1-2 years

Specific Skills Required Must Have

• Honest, responsible, and reliable
• Excellent working ethics, having integrity and commitments.