Front Desk Agent

Mercure; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel chain in Tangerang Selatan is seeking a Front Desk Agent to provide exceptional service to guests from arrival to departure. The role includes greeting and checking in guests, personalizing their experience, and promoting hotel facilities. Candidates should have a service-focused personality and fluency in English. Experience with the Rhapsody Realta system is a plus. An opportunity for career growth within the property and the global organization is available.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow

Corporate Social Responsibility activities

Qualifications

• Service focused personality is essential.
• Experience is an asset.
• Prior experience working with Rhapsody Realta system.
• Fluency in English.
• Additional languages are a plus.

Responsibilities

• Greet, check in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Skills

Service focused personality

Experience

Fluency in English

Additional languages

Tools

Rhapsody Realta system

Job description

Company Description

Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Job Description

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing

• Greet, check in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling.

Qualifications

Your experience and skills include

• Service focused personality is essential
• Experience is an asset.
• Prior experience working with Rhapsody Realta system.
• Fluency in English.
• Additional languages are a plus.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.