Front Desk Agent

PT Karang Mas Sejahtera; Kuta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality firm in Bali is seeking a Front Desk Agent to provide exceptional guest experiences at AYANA Residences. In this full-time position, you'll handle guest check-ins and inquiries, maintaining a warm and welcoming environment. Ideal candidates will demonstrate strong communication skills and a passion for hospitality, with experience in the hospitality industry preferred.

Qualifications

• Previous experience in a similar guest-focused role, ideally within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Greeting and checking in/out guests in a friendly and efficient manner.
• Handling guest inquiries, requests and complaints with professionalism and care.
• Providing information about the hotel's facilities, services and local attractions.

Skills

Communication skills

Customer service

Organizational skills

Fluency in English

Job description

Overview

About the role: As a Front Desk Agent at PT Nusa Jaya Prima (AYANA Residences), you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. In this full-time role based in Jimbaran, Bali, you will play a vital part in the smooth running of our hotel operations and the overall satisfaction of our valued guests.

Responsibilities

• Greeting and checking in/out guests in a friendly and efficient manner
• Handling guest inquiries, requests and complaints with professionalism and care
• Providing information about the hotel's facilities, services and local attractions
• Assisting with luggage handling and providing concierge services
• Maintaining accurate guest records and handling cash/non-cash transactions
• Supporting other front office duties as required

Qualifications

• Previous experience in a similar guest-focused role, ideally within the hospitality industry
• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
• Strong organisational skills and attention to detail
• Fluency in English, with proficiency in additional languages an advantage
• Flexible and adaptable, with the ability to work well under pressure
• A passion for hospitality and a genuine desire to exceed guest expectations