Fresh Graduate English Customer Service

Tp; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service firm in Yogyakarta is looking for candidates to answer chats and respond to emails. Applicants should have a D3 or bachelor's degree with a GPA of at least 2.75 and possess strong communication skills in English. The role includes handling customer inquiries and documenting information per standards. This position offers benefits like performance incentives and salary above local minimum wage.

Benefits

Performance Incentive

Salary above UMR Jogja

Project Allowance

Bonus Holiday Pay

BPJS and BPJSTK

Overtime allowance

Shifting Allowance

Qualifications

• Minimum D3 or bachelor's degree with GPA 2.75.
• Good written and verbal communication skills in English.
• Strong problem-solving skills and multitasking abilities.

Responsibilities

• Answering incoming chats and responding to emails.
• Handle customer inquiries via chats.
• Document all information according to standard operating procedures.

Skills

Communication skills in English

Problem-solving skills

Typing speed of 50+ words per minute

Education

D3 or bachelor's degree in any major with minimum GPA 2.75

Job description

Requirements

• Minimum D3 / or bachelor's degree from all majors with minimum GPA 2.75.
• Good written and verbal communication skills in English (Will be tested during the recruitment process).
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Preferably to have a typing speed of at least 50 words per minutes.
• Communicative Willing to work in 24/7 Shift including Weekend and Public Holiday Willing to Place in Sleman (Yogyakarta) Candidates can work immediately if they pass all recruitment process

Responsibility

• Answering an Incoming chats and Respond to Email
• Handle Customer Inquiries by Chats
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution

Benefits

• Performance Incentive.
• Salary above UMR Jogja.
• Project Allowance.
• Bonus Holiday Pay (if working in public holidays).
• BPJS and BPJSTK.
• Overtime allowance.
• Shifting Allowance (as the position requires shifting schedules).