Freelance Student Advisor - Kalananti (G1)

Ruangguru for Business; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An educational technology company in Yogyakarta is seeking a Student Advisor to manage day-to-day operations of onsite classes. This role requires strong communication and analytical skills, along with the ability to handle customer interactions effectively. Candidates should hold a Bachelor's/Master's degree in a related field and have experience in a leadership role within business operations.

Qualifications

• Proven experience in a leadership or management role in business operations.
• Ability to manage and prioritize multiple tasks and projects under pressure.

Responsibilities

• Responsible for day-to-day operational offline/onsite class.
• Update and report to Operations Manager.
• Handle customer complaints and manage CRM data.
• Collaborate with team to support Class Operations.

Skills

Empathy

Strong analytical skills

Excellent communication

Organizational skills

Enthusiasm to learn

Education

Bachelor's/Master's degree in business administration, management, education, or related field

Job description

Job Descriptions

A Student Advisor is responsible for the day-to-day operational offline/onsite class. This position requires empathy and a caring person to give the best problem solve to the customer.

• Update and report to Operations Manager
• Dashboard SCMS Math Camps account administrator
• Advised end-to-end user journey (Onboarding, Class Preparation, In Class, After Class Activity)
• Handle customer complaints
• Collect and manage Customer Relationship Management data
• Do operations activity to support Class Operations
• Do user observation, and user interviews also gather customer insight
• Collaborate with SA/Admin/Acops Cabang to help with Class Operations activity
• Attend weekly company and division meetings
• Participate in team-building and learning activities

Job Requirements

• Bachelor's/Master's degree in business administration, management, education, or a related field.
• Proven experience in a leadership or management role, preferably in a business operations setting.
• Strong analytical skills and the ability to use data to inform business decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with partners, parents, students, and potential partners.
• Ability to manage and prioritize multiple tasks and projects, and work well under pressure.
• Strong organizational skills and attention to detail.
• Enthusiasm to learn new things.
• Replacement in Jogja