Freelance - Admin OMW/WMS & Live Shopping Marketplace

Evermos; Kota Cimahi; On-site; IDR 100.000.000 - 200.000.000; Part time

Job summary

A leading e-commerce firm in Cimahi is seeking a Live Shopping Host to manage order processing and engage customers during live sessions. The ideal candidate will work freelance for 3 months, requiring effective communication and teamwork skills. Applicants must be high school graduates, willing to learn about e-commerce operations, and physically capable of performing warehouse tasks. This role is vital to enhancing the online shopping experience.

Qualifications

• Willingness to work in Cimahi.
• Knowledge or willingness to learn e-commerce processes.
• Physical stamina for warehouse tasks.

Responsibilities

• Capture and validate orders from multiple online channels.
• Monitor and update order status in real-time.
• Optimize packing and shipping processes.
• Host live shopping sessions to engage customers.

Skills

Teamwork

Effective communication

Attention to detail

Time management

Live engagement

Education

High school graduate or equivalent

Job description

General Description

The Order Management System (OMS) manages the entire order lifecycle, from order placement, stock validation, and payment, to shipping and settlement. Meanwhile, the Warehouse Management System (WMS) focuses on inventory and warehouse activities, including receiving, storing, picking, packing, and shipping products with high accuracy. To drive sales, the role of a Live Shopping Host is crucial in presenting products attractively, engaging with the audience, boosting conversions, and maintaining the brand image during live sessions. The collaboration between OMS, WMS, and Live Shopping Hosts ensures that the online shopping journey runs efficiently—products are showcased effectively, inventory is well-controlled, and customer orders are fulfilled on time.

Key Responsibilities

1. Orders Processing: Capture orders from multiple channels (marketplace: Shopee. TikTok) and validates stock availability before confirming orders.
2. Orders Tracking: Monitor order status (pending → processing → shipped → delivered) and send real-time notification to customer.
3. Payment & Settlement: Integrate with payment gateways, and records transactions and ensures proper settlement.
4. Inventory Management: Tracks stock levels and product locations.
5. Packing & Shipping: Optimize picking routes for efficiency, guide packing based on OMS order details, allocate stock to customer orders, and generate shipping labels and integrate with logistics providers.
6. Customer service support: Provide order data to customer service teams and simplify returns, refunds, and exchanges.
7. Live Shopping: host live shopping session, present and demonstrate products clearly, persuade viewers to purchase product, interact with viewers real-time.

Required Qualifications

• Min. high school graduate or equivalent
• Willingness to work in Cimahi
• This is for a freelance position with a 3-months duration.
• Knowledge or willing to learn of e-commerce platforms, order processing, payment flow, inventory control and warehouse operations.
• Physical ability and stamina for warehouse tasks (picking, packing, loading)
• Accuracy and attention to detail to minimize stock discrepancies.
• Ability to learn to use WMS software/scanners for stock tracking.
• Teamwork and time management skills for meeting SLA on shipments.
• Ability to engage with live audiences and respond quickly to comments/questions.
• Effective communication and interpersonal skills to collaborate with cross-functional teams.

Evermos is committed to providing an inclusive environment where equal opportunities are available to all applicants regardless of race, color, religion, gender, national origin, disability, age, genetic information, marital status, pregnancy, or related condition. We will not tolerate discrimination or harassment based on any of these characteristics.

We also emphasize the importance of diversity in all aspects of employment including recruitment, hiring, promotions, training, and organization operations.