Fraud Detection Agent

PT Bank Seabank Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Bank Seabank Indonesia is seeking a Banking Fraud Analyst to assess suspicious activity and take action to prevent fraud. You will examine data, monitor accounts, and coordinate with customers to validate information.

The role requires 1-2 years in fraud analysis, a bachelor’s degree in Law, Criminology, IT, or related field, and willingness to work shifts. You will produce daily reports for the Fraud team and escalate complex cases to the Team Leader.

Qualifications

• 1-2 years of experience as Banking Fraud Analyst or related position.
• Bachelor’s Degree from Law, Criminology, Information Technology, System Information or related field.
• Willing to work in shifting.
• Experience in handling fraud related to card payment.
• Strong interpersonal, analytical and communication skill.

Responsibilities

• Examine every data that contains information suspicious users to determine whether there is a potential for fraud.
• Check and take action (monitor/freeze/banned) accounts suspected of having the potential to commit fraud in order to prevent/minimize the possibility of fraud.
• Screen and analyze customer provided data using internal database, and directly confirm with customers to validate the accuracy of the information.
• Create and send daily reports on the database to ensure the data can be used by the Fraud team for more in-depth inspection actions.
• Communicating the results of investigations and escalating difficult cases that require the Team Leader's assistance, to ensure cases can be resolved.

Skills

Fraud analysis

Analytical thinking

Communication skills

Interpersonal skills

Education

Bachelor’s Degree in Law, Criminology, IT, or related field

Job description

Examine every data that contains information suspicious users to determine whether there is a potential for fraud.

Check and take action (monitor/freeze/banned) accounts suspected of having the potential to commit fraud in order to prevent/minimize the possibility of fraud.

Screen and analyze customer provided data using internal database, and directly confirm with customers to validate the accuracy of the information.

Create and send daily reports on the database to ensure the data can be used by the Fraud team for more in-depth inspection actions.

Communicating the results of investigations and escalating difficult cases that require the Team Leader's assistance, to ensure cases can be resolved.

Requirements

Minimum 1-2 year of experience as Banking Fraud Analyst or related position.

Minimum Bachelor’s Degree from Law, Criminology, Information Technology, System Information or related field.

Willing to work in shifting.

Have experience in handling fraud related to card payment.

Strong interpersonal, analytical and communication skill.