Franchise Operations Admin (Mitra)

PT Sempoa Sip Indonesia; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A national operational support company in Indonesia is seeking an individual to streamline franchise network processes, manage data, and support operational activities across Training Centers. The ideal candidate will have experience in administrative roles, strong organizational and communication skills, and proficiency in relevant tools. This role is critical for ensuring smooth operations and enhancing partner relationships.

Qualifications

• 1–2 years of experience in administrative or operational roles.
• Proficient in creating dashboards or data-based reports.
• Experienced in supporting seminars, webinars, or digital event coordination.

Responsibilities

• Manage operational documentation and archiving.
• Develop and maintain a database of partners.
• Prepare site summary reports for potential partners.
• Support the administrative process for new Training Center openings.

Skills

Detail-oriented

Organized

Communicative

Data management

CRM management

Education

High school diploma to Bachelor’s degree in Administration or Management

Tools

Google Sheets

Canva

Google Drive

WhatsApp Business

Job description

Role Summary

This role supports the operational activities of Sempoa SIP’s franchise network by streamlining processes, managing data and dashboards, and coordinating with existing partners to ensure smooth and measurable onboarding and operational performance across Training Centers.

Key Responsibilities

• Manage operational documentation and archiving (SOPs, forms, materials, checklists).
• Develop and maintain a database of partners and potential partners (status, history, next actions, requirements).
• Follow up with prospective partners via WhatsApp, phone, or email according to the communication flow.
• Prepare site summary reports for potential partners (access, demographics, competitors) using a standard format.
• Support the administrative process for new Training Center openings (scheduling and internal coordination).
• Handle basic correspondence with active and potential partners.
• Conduct small-scale follow-up experiments (scripts, timing, CTAs) and record outcomes.
• Provide brief insights and recommendations from data to identify opportunities for improvement or bottlenecks.

Qualifications

• Minimum education: High school diploma (SMA/SMK) to Bachelor’s degree in Administration, Management, or related fields.
• 1–2 years of experience in administrative or operational roles; detail-oriented, organized, communicative, and able to manage work priorities.
• Proficient in Google Sheets (lookup, filter, basic pivot), Canva, Google Drive, Docs, and WhatsApp Business.
• Familiar with working under SOPs and process documentation.
• Experienced in managing CRM systems or lead pipelines.
• Able to create dashboards or data-based reports.
• Experience in supporting seminars, webinars, or digital event coordination.