Foods ID Customer Experience & Logistics Lead

Unilever; Tangerang; On-site; IDR 1,200,000,000 - 1,800,000,000; Full time

Job summary

Unilever in Tangerang, Indonesien, sucht eine/n Foods ID Customer Experience & Logistics Lead, der/die die End-to-End-Kundenerfahrung und Logistikstrategie steuert und das Operating Model gestaltet. Ziel ist exzellenter Service, Kostenkontrolle, Resilienz und nachhaltiges Wachstum.

Sie führen das Team, arbeiten eng mit Customer Development zusammen und treiben S&OP, Digitalisierung sowie Prozessoptimierung voran, um die Lieferkette als Partner des Geschäfts zu stärken.

Qualifications

• Mehrere Jahre Führungserfahrung im Kundenservice, in der Logistik oder End-to-End-Supply-Chain, ideal im FMCG.
• Nachweisbare Erfolge beim Aufbau eines operativen Modells, Performance-Steigerung und Transformation.
• Starke kommerzielle und finanzielle Einsicht, inkl. Profitabilität und Investitionsentscheidungen.

Responsibilities

• Setze die Indonesien-Strategie für Customer Service & Logistics um und entwickle das Zielbetriebsmodell.
• Führe das Customer Experience & Logistics Team, etablierte Governance und eine leistungsfähige Kultur.
• Überwache Servicestandards, OTIF, Auftragsabwicklung, Kosten und Prozessoptimierung.
• Leite S&OP-Prozesse in enger Abstimmung mit funktionsübergreifenden Teams.
• Fördere kontinuierliche Verbesserung, Digitalisierung und Automatisierung im Kundenservice und in der Logistik.
• Arbeite eng mit kommerziellen Führungskräften zusammen, um Wachstum zu unterstützen.

Skills

Senior Leadership

Kundenservice-Exzellenz

Logistik-Exzellenz

Transformation & Change Management

Stakeholder Management

Cost-to-Serve

Job description

Foods ID Customer Experience & Logistics Lead Wir verwenden Cookies, um Dir ein besseres Surferlebnis zu bieten, den Webseiten-Verkehr zu analysieren und Inhalte zu personalisieren. Mehr dazu erfährst Du auf der Seite mit unseren Cookie-Einstellungen. Mit der Nutzung dieser Webseite stimmst Du unserer Verwendung von Cookies zu.# Unilever Karriere## Foods ID Customer Experience & Logistics LeadBewerben: Tangerang, Indonesia: Vollzeit: Heute ausgeschrieben: Enddatum: 9. November 2026 (Noch 12 Tage Zeit für Bewerbung): R-1189616*Earlier this year,* Unilever announced an agreement to combine its Foods business with McCormick & Company, creating a scaled global flavour powerhouse. The proposed combination would bring together iconic Foods brands, including Hellmann’s and Knorr, with McCormick’s portfolio to create a global leader across spices, seasonings, condiments and complementary food categories, supported by strong retail and foodservice platforms. McCormick brings more than 135 years of heritage, a presence in 150+ countries and territories, and a portfolio of trusted brands. The transaction remains subject to regulatory approvals and other customary closing conditions, with completion estimated for mid-2027.**Job Title – Foods ID Customer Experience & Logistics Lead****Function – Supply Chain****Reports to****Head of Supply Chain – Foods Indonesia****JOB PURPOSE**Lead the end-to-end Customer Experience & Logistics strategy, targeting operating model and performance framework for Foods Indonesia, delivering world-class customer service and logistics performance while shaping the function's strategy, operating model and transformation roadmap. The role integrates customer, operational and commercial priorities to drive service excellence, cost competitiveness, resilience and sustainable growth, serving as the key supply chain partner to Customer Development and the voice of the customer in business decision-making. You’ll be part of a team that believes in doing work that matters — for people and the planet.**KEY RESPONSIBILITIES*** Set and execute the Indonesia Foods Customer Service & Logistics strategy, target operating model, performance framework and multi-year improvement roadmap.* Lead and develop the Customer Experience & Logistics organisation, building strong capabilities, clear accountability, effective governance and a high-performing team culture.* Own Indonesia customer-service performance, including service level, OTIF, order fulfilment, issue resolution, customer satisfaction, cost-to-serve and process efficiency.* Own end-to-end performance across **customer service, warehousing, transport and distribution**, delivering service excellence, operational efficiency, resilience, compliance and sustainable value creation.* Drive S&OP for business to delivering Service, Cash (Inventory), and Cost (Business Waste reduction), through close collaboration with cross-functional team.* Act as the senior Supply Chain business partner to the Foods Indonesia Customer Development lead and leadership team, jointly shaping customer collaboration priorities and the supply-chain contribution to commercial growth plans.* Lead the continuous improvement and digital transformation portfolio across customer service and logistics, including process simplification, network optimisation, automation and technology-enabled capabilities* Build a fact-based cost-to-serve agenda across Europe and convert insights into country and regional efficiency plans with clear ownership, investment requirements and benefit tracking.**REQUIRED QUALIFICATIONS*** Senior leadership experience in Customer Service, Customer Operations, Logistics or end -to-end supply chain within FMCG or another complex customer environment.* Strong practical understanding of order fulfilment, customer service, planning and logistics interfaces, warehousing, transport, distribution networks and third-party logistics management.* Proven success leading operational and transformation teams and building consistent performance in a matrix organisation.* Demonstrated success partnering senior commercial leaders and customers to improve service, strengthen collaboration and support growth.* Proven track record of setting strategy and delivering large-scale service, cost, productivity, resilience, sustainability or operating-model improvement.* Strong commercial and financial acumen, including customer profitability, cost-to-serve, service differentiation, business cases, investment choices and benefit delivery.* Strong programme leadership, change management, stakeholder management, communication and conflict-resolution skills.**PREFERRED QUALIFICATIONS*** *Track record leading transformation, operating-model change, process improvement, digitalisation or automation across SEA markets.** *Executive-level influencing, communication and conflict-resolution skills*We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner.Vielfalt ist Teil unserer Kultur!Wir arbeiten stets daran, dass Du Dich bei uns respektiert und sicher fühlst und jeden Tag Dein authentisches Selbst einbringen kannst - unabhängig von Geschlecht, Alter, Herkunft, körperlicher Einschränkungen oder sexueller Orientierung.Wir sind für Dich da, wenn Du aufgrund körperlicher Einschränkungen Unterstützung während des Bewerbungsprozesses brauchst.Bewerbungsfotos sind bei uns nicht erforderlich.