Food Court Manager

Pengiklan Anonim; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading catering company based in Indonesia is looking for a professional to manage tenant acquisition and curation. The role involves designing meal packages, overseeing daily operations, and ensuring food safety compliance. Applicants should have 4–8 years of relevant experience and possess strong negotiation and communication skills. A diploma or bachelor's degree in a related field is required.

Qualifications

• 4–8 years in Leasing/Tenant Acquisition, Merchant Acquisition, or Business Development.
• Comfortable working with POS systems and data analysis.
• Background in Food Technology/Nutrition or HACCP/ServSafe/Halal certification is a plus.

Responsibilities

• Build a prospect pipeline and lead tasting sessions.
• Design meal packages and manage the subscription funnel.
• Ensure cleanliness and compliance with food safety regulations.
• Develop campaign calendars and promotional materials.

Skills

Tenant curation

Negotiation

Data analysis

Leadership

Communication

Education

Diploma (D3) or Bachelor’s Degree (S1) in Business, Management, Marketing, Communication, or Hospitality/Tourism

Job description

Tenant Acquisition & Curation: Build a prospect pipeline, lead tasting sessions and hygiene audits, negotiate revenue-sharing terms/contracts, and ensure menu rotation and variety.

Catering Sales (Routine & Events): Design meal packages/plans, manage the trial-to-subscription funnel, prepare proposals and service agreements for events, and oversee execution and quality control.

Promotion & Advertising: Develop campaign calendars, create promotional materials (posters, signage, official school WhatsApp content), and track redemption and ROI performance.

Daily Operations: Maintain queue times under 5 minutes, manage service recovery, perform POS and daily reconciliation, and ensure cleanliness of common areas.

Food Safety & Hygiene (Oversight): Implement six key pillars and CAPA, conduct weekly audits, and organize annual mock recalls.

School & Building Owner Relations: Conduct regular meetings, synchronize calendars and events, and ensure compliance with house rules.

Finance & Reporting: Calculate revenue sharing, issue invoices and manage collections, and prepare KPI dashboards (GMV, RS, capture rate, complaints, hygiene, events).

Team & Vendor Management: Lead a small team (operations/admin/cleaning) and coordinate with cleaning/pest control vendors according to SLA.

Recruitment & Training: Develop manpower plans, manage onboarding (14–30 days), maintain a training matrix, and schedule regular refresh sessions.

SOP Development & Implementation: Draft and publish SOPs (operations, POS, complaints, events, food safety), audit compliance, and update procedures based on CAPA findings.

Qualifications

Experience: 4–8 years in one of the following areas — Leasing/Tenant Acquisition (food hall/food court), Merchant Acquisition (delivery platforms), Business Development/Category Management (cloud kitchen), or Institutional/Corporate Catering Sales.

Proven Skills: Demonstrated ability in tenant curation and negotiation, leading tasting sessions and basic hygiene audits; comfortable working with POS systems and data analysis.

Education: Diploma (D3) or Bachelor’s Degree (S1) in Business, Management, Marketing, Communication, or Hospitality/Tourism.
Additional advantage: Background in Food Technology/Nutrition, HACCP/ServSafe/Halal certification, or training in Negotiation, Contracting, or B2B Sales.

Soft Skills: Taste-driven and assertive, fair negotiator, strong in on-ground execution, and effective communicator with schools and parents.