(fluent Dutch) Customer Support Consultant (Indonesia, remotely)

SupportYourApp; Remote; IDR 166.694.000 - 250.042.000; Full time

Job summary

A global support service provider is seeking a Customer Support Consultant to join their remote team in Indonesia. The role involves delivering outstanding support via calls, chats, and emails while maintaining strong customer relationships. Candidates should possess excellent Dutch communication skills (C1 level) and B2 level English, with at least 6 months of experience in customer support. This position offers a fixed schedule, an inclusive environment, and competitive compensation in USD.

Benefits

Fixed Monday-Friday schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Qualifications

• Minimum 6 months experience in customer support.
• Personal computer with at least 8GB RAM and stable internet connection.

Responsibilities

• Deliver outstanding customer support via phone, chat, and email.
• Build strong customer relationships.
• Handle sensitive customer data securely.
• Communicate with developers and specialists.

Skills

Excellent Dutch communication skills

English communication skills (B2 level)

Experience with Google Suite

Tech-savvy

Positive attitude

Job description

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience with Google Suite
• Experience in customer support for at least 6 months
• Tech-savvy
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Experience in sales
• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday-Friday, 5 PM-1 AM, Indonesia time
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.