Floor Manager - Jakarta (Lifestyle Concept)

ISMAYA GROUP; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Jakarta is seeking a motivated Floor Manager to oversee restaurant operations and ensure exceptional dining experiences. The ideal candidate has a minimum of 3 years in a similar role, strong leadership skills, and a passion for the hospitality industry. Responsibilities include managing the front-of-house team, resolving customer issues, and ensuring compliance with health standards.

Qualifications

• Minimum 3 years of experience as a Floor Manager or equivalent in a high-end restaurant or hotel.
• Proven ability to lead and motivate a team.
• Strong decision-making skills and ability to manage priorities.

Responsibilities

• Manage the front-of-house team to deliver outstanding service.
• Oversee restaurant operations and customer requests.
• Ensure adherence to health and safety standards.

Skills

Team leadership

Customer service

Problem-solving

Communication

Food and beverage operations

Job description

About the role

We are seeking a highly motivated and experienced Floor Manager to join our Lifestyle team. As the Floor Manager, you will oversee the smooth and efficient operation of the restaurant floor, ensuring an exceptional dining experience for our guests. This is a full‑time, on‑site role based in Jakarta.

What you’ll be doing

• Manage and coordinate the front‑of‑house team, including hostesses, servers, and bussers, to deliver outstanding customer service.
• Oversee the restaurant floor, respond to customer requests, and resolve any issues that may arise.
• Ensure adherence to all health, safety, and hygiene standards, as well as company policies and procedures.
• Assist with inventory management, stock control, and cost control to maximise profitability.
• Provide hands‑on training and development for the front‑of‑house team to continuously improve their skills and performance.
• Collaborate with the kitchen and management teams to optimise operations and drive continuous improvement.
• Contribute to the overall success of the restaurant by implementing strategies to drive revenue, customer satisfaction, and team engagement.

What we’re looking for

• Minimum 3’ years of experience as a Floor Manager or equivalent role in a high‑end restaurant, fine‑dining restaurant, hotel, or hospitality environment.
• Proven track record of leading and motivating a team to deliver exceptional customer service.
• Strong problem‑solving and decision‑making skills, with the ability to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with both customers and colleagues.
• Thorough understanding of food and beverage operations, including inventory management, cost control, and profitability.
• Passion for the hospitality industry and a commitment to creating an exceptional dining experience for our guests.

Company Overview

Established in 2003, ISMAYA GROUP’s vision is to be a leader in building strong and everlasting brands in the lifestyle industry across Indonesia and the region. The group operates diverse hospitality concepts, including restaurants, bars, and event venues, to deliver outstanding and memorable experiences wherever guests are.