Fintech QA Auditor - Contact Center Projects Immediate Start

TP; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company is seeking a Quality Assurance specialist for their contact center in Surakarta. The role involves monitoring agent interactions, developing QA guidelines, and providing feedback to improve service quality. Candidates must have a diploma, 6 months of relevant experience, and strong problem-solving skills. Immediate joining is required, and flexibility to shift schedules is a must.

Qualifications

• Minimum 6 months experience in Quality Assurance, preferably in customer service, BPO, or fintech.
• Ready to join immediately.
• Flexible for shifting schedules.

Responsibilities

• Monitor and evaluate quality of conversations from agents.
• Develop and implement QA guidelines and scoring forms.
• Provide feedback and coaching to agents.

Skills

Problem-solving skills

Education

Diploma (D3) in any major

Job description

A leading fintech company is seeking a Quality Assurance specialist for their contact center in Surakarta. The role involves monitoring agent interactions, developing QA guidelines, and providing feedback to improve service quality. Candidates must have a diploma, 6 months of relevant experience, and strong problem-solving skills. Immediate joining is required, and flexibility to shift schedules is a must.