Who are we?
Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. SLS consists of several business units including Retail Mass, Corporate, Risk and Savings, Glacier, and various business‑enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as governance oversight that includes assurance provided by second line of defense functions.
What will you do?
The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products that are suited to their needs and requirements. You will procure sustainable business of a high quality, in accordance with business targets set, and maintain and service these clients as part of a long‑term relationship that builds loyalty to the brand and generates ongoing advice and sales. All activities must be undertaken in a compliant and ethical manner, supporting the building and sustaining of the Sanlam Group business and brand.
What will make you successful in this role?
- Assist in growing the Sanlam Adviser Business.
- Be committed to the marketing plans and targets set for growing and developing the business as outlined in the distribution strategy.
- Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.
Behaviours to attain targets
- Revenue generation (single and recurring premiums).
- Activity quotas.
- Promote the Sanlam brand.
- Treat customers fairly in all client engagements.
- Align role with personal career aspirations.
- Networking, prospecting and lead generation.
- Face‑to‑face interactions, social or business, to create business opportunities.
- Prospecting new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
- Turning trusted relationships into business relationships.
- Strengthening existing relationships by increasing current services.
- Use existing sources to establish opportunities across Sanlam businesses.
- Personalised client value propositions.
- Marketing on social media.
- Undertake selected client‑focused activities to generate leads and informal prospecting opportunities.
- Mine existing client base to identify marketing gaps and sales opportunities within the middle‑high and affluent market.
- Structure and implement focused campaigns with new or existing clients in the defined market.
- Request active and ongoing leads and referrals from others.
- Monitor and respond to client activities such as maturities, cancellations or surrenders within the defined market.
- Client consultations and sales.
- Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/e‑electronic information required for compliance).
- Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
- Conduct a financial needs analysis, using the relevant e‑tools / instruments or systems, to ascertain the client’s full financial situation; or utilise the services of a Para‑Planner for this (draw policy history).
- Provide sound personal financial planning advice.
- Apply financial knowledge in putting together a plan that meets the client’s needs for a balanced portfolio.
- Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
- Use relevant processes and system tools to capture analysis information and update records accordingly.
- Review client’s portfolio annually by undertaking the above steps.
- Ensure all client interactions are ethical, courteous and professional.
- Follow‑up or refer all existing business queries to be resolved timeously through support.
- Strive for excellent, value‑added service to clients so that they do not seek competitor products or services.
- Undertake continuous learning in terms of knowledge, skills and market/industry issues to service clients within the defined market.
- Initiate long‑term client relationships and maintain a relational focus.
- Monitor, update and report (weekly/monthly).
Activities to document and present
- Number and profile of contacts, appointments, consultations.
- Issued business and revenue against targets.
- Update client details on records.
- Appropriate workflow and activity monitor system entries.
Qualification and Experience
Grade 12.
Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and regulatory examination successfully completed if registered with the Financial Sector Conduct Authority (FSCA) for more than 24 months.
Knowledge and Skills
- Financial advice and support.
- Production target achievement and budgeting.
- Compliance and risk management.
- Client relationship management.
- Financial planning and recommendations.
Personal Attributes
- Communicates effectively – contributing independently.
- Tech savvy – contributing independently.
- Action orientated – contributing independently.
- Interpersonal savvy – contributing independently.
- Persuades – contributing independently.
Core Competencies
- Collaborates – contributing independently.
- Being resilient – contributing independently.
- Drives results – contributing independently.
- Cultivates innovation – contributing independently.
- Customer focus – contributing independently.
EEO Statement and Transformation Commitment
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to build a diverse, inclusive and equitable workplace, which is key to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.