Field Collection Manager

Home Credit Indonesia; Palembang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A financial services company in Palembang seeks a Field Collection Manager to oversee operations and manage a large team in field collection. The ideal candidate should have over 10 years of experience in area/field collection, strong people management skills, and be comfortable in a high-target environment. Fluency in English is a plus, and willingness to work in a mobile role is required.

Qualifications

• Minimum a bachelor’s degree, open from any major.
• Having extensive working experience in Area/Field Collection for more than 10 years.
• Experience handling a big team and people management is mandatory.

Responsibilities

• Manage daily operations and reporting in all Field Collection team.
• Monitor and review team's performance and create strategy for improvement.
• Plan and manage midterm/long term headcount requirements and budget.

Skills

People management

Business process management

High target orientation

Communication in English

Education

Bachelor’s degree

Job description

As Field Collection Manager

You will be responsible to:

• Manage daily operations, reporting and system in all Field Collection team to ensure every activity is running properly and all reporting is delivered within SLA.
• Monitor and review team's performance, create strategy and generate ideas for improving business process to ensure field collection team meet their target.
• Manage Capacity Plan of Team Leader and Collectors to ensure portfolio are handled effectively.
• Plan and manage midterm/long term headcount requirements and budget of the coverage field.
• Monitor and ensure all the process in field team comply with guidelines and SOP and closely work with legal team to control legal recovery processes.

We are looking for Talents with:

• Minimum a bachelor’s degree, open from any major.
• Having extensive working experience in Area/Field Collection for more than 10 years, preferably in Sumatera area.
• Have experience handle a big team and people management is mandatory.
• Strong in managing people and business process.
• Comfortable with high target oriented and agile environment.
• Able to communicate in English will be an advantage.
• Willing to be based in Palembang and comfortable with high mobility.