Field Application Engineer (f/m/d) in Surabaya

camLine; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 333.611.000 - 500.418.000; Full time

Job summary

A leading software solutions provider is seeking a Field Application Engineer in Surabaya. This role involves troubleshooting customer issues, coordinating product installations, and providing technical training. Candidates should have a Bachelor's Degree in IT, at least 3 years of experience, and strong teamwork skills. The position offers a dynamic work environment with opportunities for professional development.

Benefits

Extensive onboarding

Flexible working hours

Professional development opportunities

Qualifications

• At least 3 years of working experience in the related field.
• Preferably specialized in IT/Computer - Network/System/Database Admin.
• Fluency in English required.

Responsibilities

• Diagnose, troubleshoot and resolve customer issues.
• Coordinate product installation and upgrades on customer systems.
• Provide training and technical assistance.

Skills

Problem solving

Teamwork

Communication

Critical thinking

Self-discipline

Education

Bachelor's Degree in Computer Science/Information Technology

Tools

Bash

Ansible

Linux

Job description

Founded in 1989, camLine has been actively providing IT solutions for production automation and logistics. Our decades of experience in this sector gives us a head start in this competitive market.

At camLine, our clear focus is on one thing: the reliability of people and software. We develop software that reliably connects business processes with manufacturing processes. Our software monitors, controls and optimizes in a precise manner all of the manufacturing processes. camLine does all of this behind the scenes. The software itself is not visible as part of the manufacturing process. But what is certainly clear for all to see are the outstanding results it delivers to its users.

To strengthen our team, we are looking for a Field Application Engineer in Surabaya.

Your Responsibilities Include But Not Limited To:

• Take ownership of customers issues/tickets reported, diagnose, troubleshoot and provide solutions to resolve customer issues.
• Coordination between developers and customers to resolve L2/L3 issues.
• Plan and coordinate between developers and customers to perform product installation and product upgrades on customer systems (Linux/Windows).
• Training and technical assistance in connection with our products.
• Potential to travel for customer onsite support and training.
• Involvement in QA process through customer feedback, internal feedback and testing.
• Assist in testing new products, procedures and technologies.
• Research and develop new techniques, procedures and proof of concept.
• Progress to specialization support in one or more camLine products.
• Perform 24/7 hotline duties with team rotation.
• Undergo training and self-learning for specialisation in specific technologies such as database administration and cloud administration

What Skills & Experience You Will Bring To Us

• Candidate must possess at least Bachelor's Degree in Computer Science/Information Technology or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Network/System/Database Admin or equivalent.
• Fluent in English
• Familiar with Bash and Ansible is a point plus
• Familiar with Linux system
• Critical thinking
• Good teamwork and communication skill
• Independent and self-discipline

Why Join Us?

• Open Team Atmosphere plus an extensive/tailor-made Onboarding (learning path from day 1 for our product, then a technical training plan in the long run)
• Working in a stable product company that activates in a dynamic industry and oriented on the long-term.
• Pleasant, modern, and international working environment with flat hierarchies and flexible working hours for a better balance between work, family, and leisure time
• Professional development in close contact with the German software industry
• camLine, being part of Elisa IndustrIQ, is offering the possibility to be part of Finish-German Culture, so that means continoues learning will be one of our common languages.

Come and learn more about camLine Software: Mission / Vision and our software portfolio - or visit our homepage https://www.camline.com/products/

Contact:

Email: [e-mail]