Field Account Services Representative

Caterpillar Finance Indonesia; Jakarta Selatan; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A multinational leasing company in Indonesia is looking for a dedicated individual to join as a Sales Support Administrator. Responsibilities include collecting delinquent contracts, recommending equipment repossessions, and managing relationships with vendors. A strong focus on compliance with company policies and continuous improvement is crucial. This role will be based in Palembang, South Sumatra.

Responsibilities

• Collects delinquent contracts through valid communication and field visits.
• Recommends and conducts equipment repossessions.
• Reports recovery collection results and recommends settlement proposals.
• Develops relationships with repossession vendors and outside counsels.
• Follows up and coordinates timely resolution of deficiency accounts.
• Provides updates and reports on collection activities.
• Reports on repossessed assets and accounts for legal action.
• Participates in continuous improvement objectives for the department.

Job description

Collects delinquent and deficiency or write‑downs contracts through any valid communication means and field visits.

Recommends and conducts equipment repossessions, which includes arranging legal correspondence and transportation and safe storage of the equipment.

Reports recovery collection results and recommends settlement proposal.

Develops and nurtures a strong working relationship with repossession vendors and outside counsels for assigned deficiency recovery portfolio.

Follows up, coordinates timely resolution, and escalation of long‑outstanding deficiency accounts collection.

Reports individual collection activities to the Manager on regular basis and as requested.

Provides status update and/or historical reporting as required through internal reporting system and to management on collection activities at account level.

Provides timely reporting of repossessed assets or accounts and deficiency accounts being referred for legal action to other business units as required, including Special Accounts, Remarketing and Legal.

Understands the established continuous improvement objectives for the department. Measures progress toward the continuous improvement standards and ensure that the necessary measurements are maintained. Participates in the resolution of any identified problems. Analyses data and makes all business decisions based on such analysis.

Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

Our company, PT Caterpillar Finance Indonesia, is a multinational leasing company for CATERPILLAR heavy equipment headquartered in Jakarta. We are planning to open a Representative Office in Palembang, South Sumatra by mid‑2013 and are looking for a dedicated individual to join us as a Sales Support Administrator who will be based in Palembang.