Experienced Partner Onboarding Specialist

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading business solutions provider in Daerah Istimewa Yogyakarta seeks an experienced account onboarding professional. The role involves sourcing and onboarding vendors, maintaining communication with property owners, and ensuring quality standards. Candidates should have excellent English skills and 3+ years of relevant experience. Flexible availability is required as the position includes a 24/7 coverage shifting system.

Qualifications

• Strong written and verbal communication, fast typing, error-free responses.
• 3+ years of experience in account onboarding or customer service.
• Comfortable with new software and data systems.

Responsibilities

• Source, vet, and onboard cleaning and maintenance vendors.
• Coordinate vendor availability and negotiate rates as needed.
• Maintain communication with clients and vendors.

Skills

Excellent English skills

Client-focused communication

Strong technical aptitude

Problem solving

Job description

What You’ll Do

Source, vet, and onboard cleaning and maintenance vendors for new properties.

Coordinate vendor availability, negotiate rates when appropriate, and confirm properties meet quality standards before going live.

Communicate directly with property owners to provide updates, answer questions, and schedule vendor visits based on their availability.

Collect accurate property and vendor information and share it with Launch Managers and Live Operations.

Maintain clear communication with clients and vendors through phone, text, and email.

Organize and verify all onboarding details to support a smooth handoff to Live Operations.

Identify potential issues early and resolve them to avoid launch delays.

Follow established onboarding workflows and recommend improvements when needed.

What We’re Looking For

• Excellent English skills – strong written and verbal communication with fast, accurate typing, error‑free responses, and a neutral accent. Comfortable handling regular phone calls with clients and vendors.
• Experience – 3+ years of experience in account onboarding, client success, or customer service, preferably in a B2B SaaS, OTA, or travel tech environment.
• Strong technical aptitude – quick to learn new software and comfortable working with dashboards, CRMs, APIs, and partner data systems.
• Problem solver – analytical mindset with attention to detail and a passion for process improvement.
• Client‑focused – excellent communication, presentation, and relationship management skills.
• Flexible availability – willing to work 24/7 coverage shifting system.