Exchange Customer Engineer

Pt Kreatifitas Sinergisme Teknoindo (Kst); Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology services provider in Indonesia seeks a qualified individual for a customer-facing technical support role. Candidates should have over 5 years of experience in IT support, particularly relating to Exchange Server management and troubleshooting. Excellent communication skills and a Bachelor’s degree in IT or related field are required. Relevant certifications are a plus.

Skills

Customer-facing roles experience

Troubleshooting

SharePoint customization

Excellent communication skills

Technical support delivery

Exchange Server management

Advanced problem-solving

Data migration

PowerShell scripting

Education

Bachelor's degree in IT or related field

Job description

Skills Required

• 5+ years experience in customer-facing roles (architecture, admin, ops, IT/software support, consulting, on-prem & cloud), troubleshooting, and SharePoint customization/development.
• Bachelor's degree in IT or related field (or equivalent experience).
• Excellent communication and interpersonal skills.
• Proven record in delivering high-quality technical support and solutions.
• Experience planning, deploying, operating, and optimizing Exchange (on-prem, hybrid, online).
• Strong background managing & maintaining Exchange Server with high availability and performance.
• Advanced troubleshooting and problem-solving abilities.
• Experienced in planning and executing migrations (legacy → Exchange Server, on-prem → Exchange Online).
• Skilled in developing migration strategies & timelines to minimize downtime and data loss.
• Hands‑on with data migration, ensuring integrity and consistency.
• Experience providing post-migration support and issue resolution.
• Knowledge of Active Directory & Azure AD.
• Familiar with email retention, compliance solutions, and hybrid Exchange setups.
• Proficient in PowerShell scripting for automation and system management.

Optional Skills

• Advanced knowledge of Graph API, Active Directory & Azure AD.
• Understanding of Well‑Architected Framework and Cloud Adoption Framework concepts & implementation.

Certifications

Relevant certifications in Exchange, Microsoft technologies, or related fields are a plus.

Click "Apply" if you meet the requirements