Event Concierge Team Leader (F&B Event)

Hyatt Regency; Kota Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A luxury hotel in Yogyakarta is seeking an experienced Event Concierge. This role will manage event operations, ensuring smooth service and guest satisfaction by liaising between guests and the Banquet Operations team. Candidates should have at least 1 year of experience in hotel operations, excellent communication skills, and fluency in English.

Qualifications

• Minimum 1 year of experience in a hotel or larger operations, preferably with luxury international brands.
• Must possess good customer service and communication skills.
• Fluency in English, both verbal and written, is essential.

Responsibilities

• Ensure smooth and efficient running of the event Sales within the Sales & Marketing Division.
• Serve as the primary liaison between guests and the Banquet Operations team during events.
• Provide personalized and proactive service throughout the event.

Skills

Customer service skills

Communication skills

Interpersonal skills

Fluency in English

Job description

Organization - Hyatt Regency Yogyakarta

Summary

To ensure the smooth and efficient running of the event Sales within the Sales & Marketing Division and Food and Beverage. The Event Concierge serves as the primary liaison between the guest, the Banquet Operations team, and supporting departments during events. This role ensures that all guest requests and event details are executed seamlessly and that the service experience reflects the hotel’s five‑star standards. The Event Concierge provides personalized and proactive service throughout the event, ensuring a smooth flow of operations and guest satisfaction.

Qualifications

• Min. 1 years work experience in a hotel or larger operations: preferably with experience in luxury international brands.
• Good customer service, communications, and interpersonal skills are a must.
• Excellent in English (both verbal and written).