ERP Support Specialist

PT. LYG Garment Indonesia; Majalengka; On-site; IDR 83.056.000 - 116.280.000; Full time

Job summary

A garment manufacturing company is seeking an ERP Support Specialist in Majalengka. This entry-level position is ideal for fresh graduates interested in ERP systems. Responsibilities include troubleshooting user issues, providing support, monitoring system performance, and assisting in report development. Basic knowledge of SQL and communication skills are required. On-the-job training will be provided.

Qualifications

• Fresh graduates encouraged to apply with interest in ERP systems.
• No prior experience required, but project experience is a plus.

Responsibilities

• Troubleshooting ERP technical and functional issues.
• Provide user support for ERP functionalities.
• Monitor ERP system daily activities.
• Assist in developing dashboards and reports.
• Collaborate with IT team and stakeholders.

Skills

Basic knowledge of SQL

Interest in ERP systems

Good communication skills

Teamwork skills

Basic English communication

Education

Diploma(D3)/Bachelor's degree in Computer Science

Tools

Crystal Reports

Power BI

Job description

Job Overview

We are looking for a motivated ERP Support Specialist to join our IT team. This entry-level role is ideal for fresh graduates who are interested in learning ERP systems, supporting business processes, and contributing to operational reporting. Fresh graduates are encouraged to apply. On‑the‑job training will be provided.

Responsibilities

• Troubleshooting and Issue Resolution: Addressing and resolving technical and functional issues reported by users of the ERP system.
• User Support: Provide guidance and support to users on how to effectively utilize the ERP system's functionalities. This may involve training new users and creating documentation.
• System Monitoring and Maintenance: Daily System Monitoring: Oversee daily ERP system activities, ensuring optimal performance and timely follow‑up with users.
• Reporting and Dashboard Development: Assist in developing Power BI dashboards and reports, and help maintain and modify reports using Crystal Reports if needed.
• Collaboration: Collaborate with other IT team members and stakeholders to achieve project goals and deadlines.

Qualifications

• Diploma(D3)/Bachelor's degree in Computer Science, Information Systems, or a related field.
• No prior experience required, but internship or project experience in ERP (e.g., SAP, Sage, Oracle, or Microsoft Dynamics) is a plus.

Skills

• Basic knowledge of database query (e.g. SQL) – able to perform simple data lookup.
• Interest in ERP systems and how business processes work (e.g., purchasing, inventory, sales, finance)
• Good communication and problem‑solving skills.
• Good teamwork and collaboration skills – able to work well with IT, business users, and external vendors.
• Basic English communication skills are required.
• Willing to be placed in Majalengka and Sukabumi.

Nice to Have (Not Required but a Bonus)

• Experience using Crystal Reports & Power BI for reporting is a plus.
• Knowledge or internship experience in the manufacturing industry, particularly in garment manufacturing is a plus.