Enrollment Assistant Manager – Relocate to Malaysia | Work Visa Provided

MIT ACADEMY SDN BHD; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international education provider is seeking an Enrollment Assistant Manager to manage the student enrollment process. This role requires strong communication skills and attention to detail, guiding applicants from inquiry to registration. The ideal candidate should have at least 2 years of relevant experience and a bachelor's degree. Additional responsibilities include data management and collaboration with marketing teams, with an initial assignment in Malaysia. Competitive benefits including medical insurance and accommodation during relocation.

Benefits

Annual leave

Paid Holidays

EPF & SOCSO contributions

Accommodation provided

Company phone provided

Transportation provided

Medical Insurance coverage

Monthly Staff Activities

Career advancement opportunities

Qualifications

• Minimum 2 years of experience in enrollment, admissions, sales, customer service, or student recruitment.
• Valid TOEIC score of 750 minimum (or IELTS Band 6.5 / TOEFL iBT 80).
• Willing to travel to Malaysia for an initial one-month assignment.

Responsibilities

• Handle inbound and outbound calls to assist applicants throughout the enrollment process.
• Follow up with prospective students to ensure registration completion.
• Guide applicants on academic fee payments, deadlines, and important enrollment details.
• Update and maintain accurate applicant data in the CRM system.
• Work closely with the marketing and admissions teams to improve lead conversion.

Skills

Strong communication and interpersonal skills

Organized and detail-oriented

Customer service

Ability to work in a fast-paced environment

Education

Bachelor's degree in Business, Marketing, Communications, or related fields

Job description

Enrollment Assistant Manager – Relocate to Malaysia | Work Visa Provided

About the Role

We are looking for a proactive, customer-focused Enrollment Assistant Manager to support our student enrollment process from initial inquiry to final registration. This role requires strong communication skills, attention to detail, and the ability to guide applicants through each step of the enrollment journey. You will also assist the marketing team with follow-ups to help achieve enrollment targets.

Key Responsibilities

• Handle inbound and outbound calls to assist applicants throughout the enrollment process.
• Follow up with prospective students to ensure registration completion and submission of required documents.
• Guide applicants on academic fee payments, deadlines, and important enrollment details.
• Update and maintain accurate applicant data in the CRM system.
• Work closely with the marketing and admissions teams to improve lead conversion.
• Provide excellent customer service and ensure compliance with institutional guidelines.
• Prepare enrollment reports and updates on applicant status and enrollment progress.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Communications, or related fields.
• Minimum 2 years of experience in enrollment, admissions, sales, customer service, or student recruitment.
• English Certification: Valid TOEIC score of 750 minimum (or IELTS Band 6.5 / TOEFL iBT 80). Please attach a copy of your certificate with your application.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, and good at follow-ups.
• Able to work in a fast-paced, target-driven environment.
• Willing to travel to Malaysia for an initial one-month assignment. Company will support the working visa and all required documentation.

Benefits

• Annual leave
• Paid Holidays (observing all National Holidays and Selangor State Holidays)
• EPF & SOCSO (Malaysia statutory contributions)
• Accommodation provided during the initial one-month assignment
• Company phone and mobile line provided
• Transportation provided
• Medical Insurance coverage
• Outpatient medical benefits
• Monthly Staff Activities (Bowling, Badminton, and more)
• Opportunity to attend technology training conducted by global technology partners
• Career advancement opportunities based on performance