English Customer Service (Night Shift)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service provider in Yogyakarta is seeking Customer Service Agents to manage customer inquiries and requests through phone, email, and chat. Candidates should possess a Diploma or Bachelor’s degree, proficiency in English, and a willingness to work night shifts. Join a dedicated team focused on delivering exceptional customer experiences.

Qualifications

• Previous experience as a Customer Service Agent or Chat Support Agent is advantageous.
• Stay informed about current affairs and events in relevant markets or countries.
• Willingness to work in night shifts.

Responsibilities

• Manage customer inquiries, complaints, and requests through various communication channels.
• Assist customers in navigating products or services, addressing questions and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues when necessary.
• Document customer interactions, including inquiry details and solutions.
• Achieve or exceed performance targets like response time and customer satisfaction scores.

Skills

Proficiency in English (B1 or above)

Teamwork

Analytical thinking

Education

Diploma 3 or Bachelor’s degree

Job description

Qualifications:

• Hold a Diploma 3 or Bachelor’s degree.
• Previous experience as a Customer Service Agent or Chat Support Agent is advantageous, but we welcome fresh graduates to apply.
• Must possess good proficiency in English with a minimum level of B1 or above.
• Stay informed about current affairs and events in relevant markets or countries.
• Exhibit strong teamwork, engagement, and analytical thinking skills.
• Willingness to work in night shifts.
• Must be able to work onsite in Yogyakarta.

Responsibilities:

• Manage customer inquiries, complaints, and requests through various communication channels, including phone, email, or chat.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and adhere to customer service etiquette in all interactions.
• Document customer interactions, including inquiry details, solutions provided, and any follow-up actions required.
• Achieve or exceed performance targets, such as response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

This role offers the opportunity to be part of a dedicated team committed to delivering exceptional customer experiences. If you are passionate about customer service and thrive in a collaborative environment, we encourage you to apply.