English Customer Service Live Chat

Concentrix; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global customer service company in Surakarta is looking for a full-time Customer Service representative to provide live chat support. The role involves assisting customers with inquiries and complaints, requiring excellent communication skills and a strong proficiency in English (B2). Fresh graduates are encouraged to apply, and the position requires working fixed shifts onsite. Competitive performance targets must be achieved.

Qualifications

• Fresh graduates are welcome to apply; experience in enhancing Customer Experience is a plus.
• Ability to work fixed morning and night shifts.
• Willing to work onsite.

Responsibilities

• Address customer inquiries, complaints, and requests via phone, email, or chat.
• Assist customers with product/service navigation and troubleshoot issues.
• Maintain professionalism when escalating complex issues.
• Record customer interactions and follow-up actions.
• Achieve performance targets related to response time and customer satisfaction.
• Stay updated on product knowledge and company policies.

Skills

Customer Support

Customer Satisfaction

Communication Skills

Interpersonal Skills

English Proficiency (B2)

Education

Diploma / Bachelor’s degree

Job description

This is a full-time WFO role for a Customer Service (Live Chat) position at Concentrix in Surakarta. The role involves providing customer support and ensuring customer satisfaction.

Requirements

• Diploma / Bachelor’s degree holder.
• Have Customer Support, Customer Satisfaction, and Customer Service skills.
• Fresh graduates are welcome to apply (Experience in enhancing Customer Experience is a plus).
• Strong communication and interpersonal skills.
• Good proficiency in English is a MUST, minimum B2 level.
• Ability to work fixed morning and night shifts.
• Willing to work onsite on our Surakarta Office.

Responsibilities

• Address customer inquiries, complaints, and requests via phone, email, or chat.
• Assist customers with product/service navigation and troubleshoot issues.
• Escalate complex issues when needed, maintaining professionalism.
• Record customer interactions and follow-up actions.
• Achieve performance targets related to response time, customer satisfaction, and chat volume.
• Keep updated on product knowledge and company policies for accurate customer assistance.
• Work collaboratively with team and other departments for effective support.