English Customer Service Hospitality - Bali Site

TP; Kuta; On-site; IDR 199.866.000 - 299.801.000; Full time

Job summary

A hospitality company is seeking customer service professionals for the Bali site. The role requires strong English communication skills and the ability to provide responsive support through voice and email. Candidates need to have experience in customer service, preferably within hospitality, and must be willing to work in shifts. This position offers benefits such as a basic salary, KPI bonuses, and health insurance.

Benefits

Basic Salary

KPI

Holiday Payment

Health & Safety Insurance

Qualifications

• Customer support experience or as a Hotel Reservation Agent is preferred.
• Experience in Travel Consultant or Hospitality roles.
• Willingness to work shifts including weekends and public holidays.

Responsibilities

• Manage incoming customer inquiries via Call and Email.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate information using the right methods/tools.
• Handle customer complaints and ensure resolution.

Skills

Good written and verbal communication skills in English

Strong problem-solving skills

Demonstrated multi-task capabilities

Education

Minimum D3 or bachelor's degree

Job description

English Customer Service Hospitality – Bali Site

HR Talent Acquisition

📌Position: Customer Service Hospitality – Bali Site

📝Job Summary

We are looking for customer service professionals to join our Customer Service Hospitality (English). This role focuses on providing responsive, accurate, and friendly customer support through voice and email. You will play a key part in delivering excellent service and maintaining customer satisfaction.

Requirements

• Minimum D3 / or bachelor's degree from all majors
• Good written and verbal communication skills in English (Will be tested during the recruitment process, Level C1 Advanced).
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Proven customer support experience, experience as a client service representative, or Hotel Reservation Agent
• Experience in Travel Consultant - Frontliner - Hospitality
• Willing to work in 24/7 Shift including Weekend and Public Holiday
• Willing to place in YOGYAKARTA
• Candidates can work immediately if they passed

Responsibilities

• Manage incoming customer inquiries via Call and Email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Benefits

• Basic Salary
• KPI
• Holiday Payment
• Health & Safety Insurance

Jenis Pekerjaan

Kontrak