English Customer Service Agent (Online Travel Agent)

PT Concentrix Services Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking an English Customer Service Agent to provide live chat support to travelers from Europe and the US. The ideal candidate has excellent English skills and a minimum of 1 year in customer service, preferably in the travel industry. This role requires a commitment to night shift work to accommodate different time zones.

Qualifications

• Minimum 1 year of experience in a customer service role, preferably within the travel industry.
• Comfortable working on a rotational 24/7 shift schedule, primarily night shifts.

Responsibilities

• Provide live chat support to customers from Europe and the US.
• Manage and process reservations, including flight and hotel bookings.
• Resolve customer issues and ensure a smooth travel experience.

Skills

Excellent English proficiency (minimum B2 level)

Strong problem-solving abilities

Multitasking

Attention to detail

Job description

English Customer Service Agent (Online Travel Agent)

We're seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!

Job Description:

Provide live chat support to customers from Europe and the US, assisting with travel inquiries.

Manage and process reservations, including flight ticket and hotel bookings.

Handle booking modifications and cancellations efficiently and accurately.

Resolve customer issues and provide solutions to ensure a smooth travel experience.

Maintain a high level of customer satisfaction and service quality.

Requirements:

Excellent English proficiency (minimum B2 level), both written and verbal.

Minimum 1 year of experience in a customer service role, preferably within the travel industry or a live chat environment.

Strong problem-solving and multitasking abilities.

Exceptional attention to detail and accuracy.

Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support European and US time zones.

Based in or willing to relocate to Jakarta.

The following questions will help us find the best fit for this role: What is your expected monthly basic salary? What type of qualifications do you have? How many years of experience do you have as a customer service representative? Do you have customer service experience? How would you rate your English language skills? Which languages are you fluent in? Are you willing to relocate for this role?