English Customer Service Agent (Online Travel Agent)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Online Travel Agency is seeking an English Customer Service Agent in Yogyakarta. The role involves providing live chat support for travelers, managing bookings, and resolving customer issues. Candidates must have excellent English skills and at least one year of customer service experience. A competitive salary and benefits are offered with opportunities for growth in a dynamic, multicultural environment.

Benefits

Competitive salary

Attractive benefits package

Career growth opportunities

Qualifications

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Minimum 1 year of experience in a customer service role, preferably within the travel industry or a call center.
• Comfortable working on a rotational 24/7 shift schedule.

Responsibilities

• Provide call center support to customers from worldwide.
• Manage and process reservations, including flight tickets and hotel bookings.
• Handle booking modifications and cancellations efficiently.

Skills

Problem-solving skills

Multitasking abilities

Attention to detail

Job description

Elevate your customer service career with a leading Online Travel Agency (OTA) in Jakarta! We're seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!

Job Description

• Provide call center support to customers from worldwide, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.

Requirements

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Minimum 1 year of experience in a customer service role, preferably within the travel industry or a call center environment.
• Strong problem-solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule to support different time zones.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Yogyakarta.

Why Join Us?

• Be part of a rapidly growing global player in online travel.
• Opportunity to work with international customers and diverse travel needs.
• Competitive salary and attractive benefits package.
• Dynamic, supportive, and multicultural work environment in Yogyakarta.
• Career growth and professional development opportunities.