English Customer Service

Tp; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking a talented professional to join their team in Yogyakarta. As a Customer Service Representative, you will be responsible for engaging with customers via online chat, assisting with inquiries, and providing exceptional service. The ideal candidate should possess a Diploma 3 or higher, speak fluent English, and be available for permanent night shifts. Join us to enhance customer experiences in a dynamic environment.

Benefits

Competitive salary

Performance incentives

BPJS and BPJSTK benefits

Qualifications

• Minimum education Diploma 3 or above.
• Prior work experience as a Customer Service Agent/Chat Support Agent preferred.
• Good proficiency in English is a must, minimum B2 level.
• Willing to work onsite in Yogyakarta.
• Available for permanent night shifts.

Responsibilities

• Engage with customers through online chat and messaging platforms.
• Assist customers in navigating products or services.
• Document customer interactions and maintain records.
• Meet performance targets, including response time and customer satisfaction.
• Collaborate with team members to enhance customer support.

Skills

Fluent in English

Strong problem-solving skills

Excellent communication skills

Customer-centric mindset

Teamwork and engagement

Education

Diploma 3/Bachelor's degree

Tools

CRM software

MS Office

Job description

Showing 132 English Customer Service jobs in Yogyakarta

Posted today

Job Description

Responsibilities:

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow‑up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up‑to‑date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Qualifications:

• Diploma 3/Bachelor's degree holder.
• Prior work experience as a Customer Service Agent/Chat Support Agent, fresh graduate are welcome.
• Good proficiency in English is a must, minimum B2 level.
• High on teamwork and engagement.
• Mature & has the analytical thinking.
• Wiling to work in permanent shift schedule.
• Willing to work onsite in Yogyakarta.

Is this job a match or a miss?

Yogyakarta, Yogyakarta IDR15000000 - IDR25000000 Y Concentrix

Posted today

Job Description

We are seeking a talented and motivated Customer Service professional to join our team at PT Concentrix Services Indonesia in Yogyakarta. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences through effective communication and problem‑solving skills. This is a full‑time position with only two shifts schedule.

Job Descriptions:

• Responding to customer inquiries and concerns via Live chat in a timely and professional manner
• Providing accurate information and effective resolutions to customer issues
• Identifying opportunities to improve customer satisfaction and loyalty
• Maintaining detailed records of customer interactions and ensuring accurate documentation
• Collaborating with cross‑functional teams to enhance the customer experience
• Adhering to company policies, procedures, and industry regulations

Requirements:

• Minimum education Diploma 3 or above;
• Excellent communication skills in English, both written and verbal;
• Strong problem‑solving and critical thinking abilities;
• Customer‑centric mindset and a genuine passion for providing exceptional service;
• Proficiency in using computer systems and software applications;
• Ability to work effectively in a fast‑paced, high‑volume environment;
• Wiling to work in permanent night shift;
• Willing to work onsite in Yogyakarta;
• Can join as soon as possible,

Is this job a match or a miss?

Yogyakarta, Yogyakarta IDR2000000 - IDR3000000 Y Concentrix

Posted today

Job Description

Elevate your customer service career with a leading Online Travel Agency (OTA) in Jakarta. We’re seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you’re an English communication pro and ready for a rewarding role with night shift work, apply now.

Job Description:

• Provide live chat support to customers from Europe and the US, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.

Requirements:

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Minimum 1 year of experience in a customer service role, preferably within the travel industry or a live chat environment.
• Strong problem‑solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support European and US time zones.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Yogyakarta.

Why Join Us?

• Be part of a rapidly growing global player in online travel.
• Opportunity to work with international customers and diverse travel needs.
• Competitive salary and attractive benefits package.
• Dynamic, supportive, and multicultural work environment in Yogyakarta.
• Career growth and professional development opportunities.

Is this job a match or a miss?

English Customer Service Hospitality

Yogyakarta, Yogyakarta IDR15000000 - IDR30000000 Y Teleperformance

Posted today

Job Description

Requirements:

• Min. 6 months as Customer Service
• Minimum Education Diploma (D3) any major
• Having Good Sales Ability
• Having a Friendly and Patience Personality to Engage Customers in Conversation
• Have Social Media skills and able to learn new things quickly.
• Good Interpersonal, Communication, Negotiation, Customer Service and Time‑Management Skills
• Bussiness English Proficiency for office use

Responsibilities

• Canvassing of the market for leads generation
• Property profiling and assessment as per brand criteria

Is this job a match or a miss?

Yogyakarta, Yogyakarta IDR6000000 - IDR12000000 Y TP

Posted today

Job Description

Requirements :

• Minimum D3 / or bachelor's degree from all majors with minimum GPA 2.75.
• Good written and verbal communication skills in English (Will be tested during the recruitment process).
• Strong problem‑solving skills and demonstrated multi‑task capabilities.
• Preferably to have a typing speed of at least 50 words per minutes.
• Communicative
• Willing to work in 24/7 Shift including Weekend and Public Holiday
• Willing to Place in Sleman (Yogyakarta)
• Candidates can work immediately if they pass all recruitment process

Responsibility :

• Answering an Incoming chats and Respond to Email
• Handle Customer Inquiries by Chats
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution
• Performance Incentive.
• Salary above UMR Jogja.
• Bonus Holiday Pay (if working in public holidays).
• BPJS and BPJSTK.
• Shifting Allowance (as the position requires shifting schedules).

Is this job a match or a miss?

Yogyakarta, Yogyakarta IDR1200000 - IDR2400000 Y TP

Posted today

Job Description

Qualifications:

• Fluent in English both written and verbal
• Experience in the same role minimum 6 month
• Willing to work in shifting schedule, has experience in same role at BPO Industry
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
• Available to work in permanent night shift schedule
• Available to join immediately

Is this job a match or a miss?

Posted today

Job Description

• Minimum Diploma/Bachelor's degree in any field.
• At least 1 year of experience as a Customer Service, Call Center, or in a related role.
• Fluent in English (both spoken and written), with strong communication skills.
• Excellent interpersonal skills; friendly, patient, and customer-oriented.
• Proficient in using computers (MS Office, email, chat platforms; CRM experience is a plus).
• Willing to work in shift schedules (if required).
• Handle customer inquiries, complaints, and requests through various communication channels (phone, email, live chat, social media, etc.).

Provide timely, accurate, and professional solutions to ensure high customer satisfaction.

Record and track customer interactions using CRM or other customer service platforms.

Collaborate with internal teams to resolve customer issues efficiently.

Maintain a high standard of customer service with a friendly, patient, and solution-oriented approach.

Job Types: Full-time, Contract